customer service

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

Source: investopedia.com

LiveWorld Enables Human + Chatbot Cooperation
LiveWorld Enables Human + Chatbot Cooperation
April 21, 2017  |  Retail

If the recent news from Facebook’s F8 developer conference is any indication, the future of online communication between businesses and consumers will occur more often...

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Uber Of X: Zeel Is The Uber Of Massages
Uber Of X: Zeel Is The Uber Of Massages
April 19, 2017  |  uber of x

At the end of a long day or after a particularly strenuous workout, sometimes a hot bath or a massage can be just what the...

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Pegasystem Aims To Evolve Chatbots With Pega Intelligent Virtual Assistant
Pegasystem Aims To Evolve Chatbots With Pega Intelligent Virtual Assistant
April 19, 2017  |  Chatbots

Pegasystems, the software company, announced Tuesday (April 18) the launch of Pega Intelligent Virtual Assistant, an artificial intelligence-powered (AI) bot that turns applications into smart...

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Wells Fargo Announces Messenger Chatbot Plans
Wells Fargo Announces Messenger Chatbot Plans
April 19, 2017  |  Chatbots

Wells Fargo recently announced plans to test a chatbot for Facebook Messenger — the latest in a recent string of payments providers and financial institutions...

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Chatbot Tracker: Are Payments The Missing Link To Chatbot Success?
Chatbot Tracker: Are Payments The Missing Link To Chatbot Success?
April 18, 2017  |  Chatbots And Commerce

As the saying goes, money makes the world go around. The same can be said for the potential future success of chatbots. In nearly every...

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Mi-Room Hotel Mobile Ordering Service Launches
Mi-Room Hotel Mobile Ordering Service Launches
April 12, 2017  |  Mobile Applications

The perks of staying at a hotel range from turndown service to spas, heated pools and any meal delivered directly to the room at any...

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Amazon To Add 5K Jobs In Virtual Customer Service
Amazon To Add 5K Jobs In Virtual Customer Service
April 07, 2017  |  Amazon

Amazon’s latest employee-boosting ambitions will certainly add to the growing stats of workers working remotely. The online retail giant just announced a plan to create...

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Bringg Brings Competitive Edge In On-Demand Climate
Bringg Brings Competitive Edge In On-Demand Climate
March 21, 2017  |  Retail

The on-demand revolution is well under way, fueled by innovators like Amazon and Uber as well as the move to online and mobile channels. Consumers...

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Wearables, Stat! Simplifeye Snags $3M For Doctors’ Devices
Wearables, Stat! Simplifeye Snags $3M For Doctors’ Devices
March 10, 2017  |  Wearables

Smart devices pervade almost every area of society, making tasks easier and giving businesses access to useful information. Wearables have naturally taken the latter to...

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