Source: investopedia.com
The promise of artificial intelligence (AI) is best achieved at scale. That’s why it should be no surprise that JPMorgan Chase, the largest bank in...
While voice recognition systems in customer service aren’t new, generative artificial intelligence (AI) is changing the nature and quality of how consumers interact with brands,...
Brands may be best suited to remember the golden rule as consumers vent their frustrations online. As reported by The Wall Street Journal Tuesday (March...
Businesses say they are hopeful — but also very cautious — about artificial intelligence-powered chatbot ChatGPT. Companies see the promise in the technology’s ability to...
Manual reconciliation of customers’ bill payments is sending finance executives in search of aspirin. That’s according to research in the December 2022 edition of PYMNTS’...
Digital transformation is using digital technologies to fundamentally change how an organization operates and delivers value to its customers. It involves integrating digital technology into...
As fleet operators aim to gain the many benefits of transitioning to connected vehicles, nearly half of the vehicles in corporate fleets are expected to...
Digital customer service firm Glia has acquired Finn AI, a chatbot platform for banks and credit unions, the company announced Thursday (June 23). This will...
Alternately mind-numbing and infuriating, call center experiences are getting a refresh, bringing a more human touch to bear even though more automation is involved than...