customer service

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

Source: investopedia.com

Thumbtack Concierge Service Aimed at Helping Home Improvement Pros
Thumbtack Concierge Service Aimed at Helping Home Improvement Pros
March 09, 2022  |  Merchant Innovation

Home management platform Thumbtack is launching a personalized concierge service to help small home improvement providers convert more customer inquiries into confirmed jobs and optimize their operations,...

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Report: 57% of Consumers Say Voice Recognition, Fingerprint Scans Make Customer Service Experience Better
Report: 57% of Consumers Say Voice Recognition, Fingerprint Scans Make Customer Service Experience Better
February 23, 2022  |  Authentication

Most consumers hold accounts of some type, and virtually every account holder eventually needs to access or alter account information. Recent PYMNTS research found that...

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CO-OP Financial Services: 2021 was the Year of Rethinking
CO-OP Financial Services: 2021 was the Year of Rethinking
January 12, 2022  |  Opinion

Hard times can serve as an effective catalyst for change. Todd Clark, president and CEO of CO-OP Financial Services, says smart credit unions used a...

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Going Digital, But Staying Personal, Means Customer Considerations Must Come First
Going Digital, But Staying Personal, Means Customer Considerations Must Come First
October 08, 2021  |  Credit Unions

If you ask most credit unions to list their biggest competitive advantage that other financial players don’t have, you’d likely hear of their ability to...

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As Chatbots Turn 50, Their Use And Development Is Still Growing
As Chatbots Turn 50, Their Use And Development Is Still Growing
July 14, 2021  |  Artificial Intelligence

Chatbots have come a long way from the early versions back in the 1960s — yes, the 1960s — such as ELIZA, who imitated a...

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Credit Unions Leverage APIs In Quest for Innovation
Credit Unions Leverage APIs In Quest for Innovation
April 08, 2021  |  Credit Unions

In the age of digital-first banking, the application programming interface (API) is where it all happens. APIs can help financial institutions (FIs) introduce new products...

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Visa’s Phalen: SMBs Remain Optimistic; Data Shows Digital Tools Bring New Customers
Visa’s Phalen: SMBs Remain Optimistic; Data Shows Digital Tools Bring New Customers
January 13, 2021  |  SMBs

The pandemic was a crushing blow for SMBs, with many of them pushed to the edge of survival and beyond. Still others rolled up their...

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Walmart To Equip Employees With Customer Service App
Walmart To Equip Employees With Customer Service App
July 29, 2020  |  Retail

Walmart is giving customer-facing employees a new tool to help them answer shoppers’ questions. A smartphone app called “Ask Sam” will equip associates to look...

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Saxo Bank Partners With Other Banks For Better Customer Service
Saxo Bank Partners With Other Banks For Better Customer Service
June 08, 2020  |  Digital Banking

Saxo Bank has partnered with five other banks in what it says is a way to help more customers access Saxo’s trading and investment solutions,...

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