customer service

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

Source: investopedia.com

How Delta’s Customer Service Is Riding An AI Tailwind
How Delta’s Customer Service Is Riding An AI Tailwind
July 11, 2019  |  call center commerce

Consumers today want more from customer service than a long wait time and broad answers when getting through to a human agent by phone. To...

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Shopify Ping Adds Apple Business Chat Support 
Shopify Ping Adds Apple Business Chat Support 
June 26, 2019  |  eCommerce

Shopify merchants will now be able to chat with customers through Apple Business Chat inside of Shopify Ping, the company said in a blog post...

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How Banks Can Compete With FinTechs Under PSD2
How Banks Can Compete With FinTechs Under PSD2
June 25, 2019  |  Regulation

With Open Banking expanding across the EU, legacy FIs are increasingly at risk of losing customers to FinTech firms that now have access to previously...

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In The PSD2 Age, Banks Must Think Like FinTech Firms
In The PSD2 Age, Banks Must Think Like FinTech Firms
June 24, 2019  |  Regulation

With the Strong Customer Authentication (SCA) compliance deadline less than four months away, banks are still underprepared. While banks continue to open their application programming...

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Why Social Data Is Key To Personalizing The CU Experience
Why Social Data Is Key To Personalizing The CU Experience
June 20, 2019  |  Credit Unions

Whether they're approving loan applications or targeting products and services, CUs are increasingly relying on data analytics to help with everyday decisions. But looking at...

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What Happens When Marketplaces Use Humans To Deliver Customer Service
What Happens When Marketplaces Use Humans To Deliver Customer Service
June 17, 2019  |  Markets

You know the old adage: a customer who has a bad experience with customer service does not need to be motivated to communicate with others...

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Revolut FinTech Gets Twice The Complaints Of Rival Monzo
Revolut FinTech Gets Twice The Complaints Of Rival Monzo
May 27, 2019  |  Digital Banking

Revolut, the U.K. FinTech, has more than double the complaints from customers that rival Monzo received during the years between 2015 and 2018. The Financial...

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Customer Service Can Be A Competitive Advantage For Digital Platforms
Customer Service Can Be A Competitive Advantage For Digital Platforms
May 24, 2019  |  Gig Economy

The crux of the Payments and The Platform Economy Playbook is that with 162 million workers in the U.S. and Europe currently involved with the...

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Credit Unions’ Digital Future: More Like YouTube, Less Like Online Banking
Credit Unions’ Digital Future: More Like YouTube, Less Like Online Banking
May 23, 2019  |  Credit Unions

Digital banking is not the main element that drives consumers toward using a credit union. According to the Credit Union Innovation Playbook, a PYMNTS and...

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