customer service

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

Source: investopedia.com

CRM In The 2020s
CRM In The 2020s
December 10, 2019  |  Innovation

We operate more than a few high-powered, data-supported crystal balls here at PYMNTS, and one of the things we have learned about the future of...

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Deep Dive: Serving Up Better Customer Service With Enhanced CRM
Deep Dive: Serving Up Better Customer Service With Enhanced CRM
December 09, 2019  |  Restaurant innovation

Almost everyone has experienced a quick food run that turned into a 45-minute ordeal, but such delays are bad news for both quick-service restaurants (QSRs)...

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How Recurring Payments Support Customer Services
How Recurring Payments Support Customer Services
December 05, 2019  |  Cross-border Payments

Software-as-a-Service (SaaS) support platforms have more to worry about than solving customer service problems — they must manage the backlash when interrupted subscription payments shut...

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Facebook Acquires Chatbot Startup For Libra Support
Facebook Acquires Chatbot Startup For Libra Support
September 22, 2019  |  Chatbots

Israel-based hybrid chatbot startup Servicefriend was acquired by Facebook to build customer service bots for its planned digital wallet Calibra, reports said on Saturday (Sept....

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Keeping Customers Safe (And Satisfied) With Call Center Innovation
Keeping Customers Safe (And Satisfied) With Call Center Innovation
September 05, 2019  |  Today In Data

Call centers need to ensure that they provide a robust customer experience via multiple channels, but that need can make the authentication process tricky in terms of...

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How PSD2 Is Changing ING Bank’s API Strategy
How PSD2 Is Changing ING Bank’s API Strategy
July 16, 2019  |  Regulation

Banks and merchants are racing to meet the Strong Customer Authentication (SCA) deadline as September 2019 approaches. Banks are innovating their application programming interface (API) ...

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Are Consumers Ready For Chatbot Customer Service?
Are Consumers Ready For Chatbot Customer Service?
July 12, 2019  |  Commerce

For better or worse, call centers are often retailers’ public face. Customer service can make a stronger impression on consumers than other factors like price,...

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Retail’s Innovation Race Pits Products vs. Services
Retail’s Innovation Race Pits Products vs. Services
July 11, 2019  |  Innovation

Innovation takes many flavors and paths, and that’s especially true when it comes to merchants who sell retail products and companies that sell retail services....

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How Delta’s Customer Service Is Riding An AI Tailwind
How Delta’s Customer Service Is Riding An AI Tailwind
July 11, 2019  |  call center commerce

Consumers today want more from customer service than a long wait time and broad answers when getting through to a human agent by phone. To...

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