Source: investopedia.com
We operate more than a few high-powered, data-supported crystal balls here at PYMNTS, and one of the things we have learned about the future of...
Almost everyone has experienced a quick food run that turned into a 45-minute ordeal, but such delays are bad news for both quick-service restaurants (QSRs)...
Software-as-a-Service (SaaS) support platforms have more to worry about than solving customer service problems — they must manage the backlash when interrupted subscription payments shut...
Israel-based hybrid chatbot startup Servicefriend was acquired by Facebook to build customer service bots for its planned digital wallet Calibra, reports said on Saturday (Sept....
Call centers need to ensure that they provide a robust customer experience via multiple channels, but that need can make the authentication process tricky in terms of...
Banks and merchants are racing to meet the Strong Customer Authentication (SCA) deadline as September 2019 approaches. Banks are innovating their application programming interface (API) ...
For better or worse, call centers are often retailers’ public face. Customer service can make a stronger impression on consumers than other factors like price,...
Innovation takes many flavors and paths, and that’s especially true when it comes to merchants who sell retail products and companies that sell retail services....
Consumers today want more from customer service than a long wait time and broad answers when getting through to a human agent by phone. To...