Source: investopedia.com
Consumers today want more from customer service than a long wait time and broad answers when getting through to a human agent by phone. To...
Shopify merchants will now be able to chat with customers through Apple Business Chat inside of Shopify Ping, the company said in a blog post...
With Open Banking expanding across the EU, legacy FIs are increasingly at risk of losing customers to FinTech firms that now have access to previously...
With the Strong Customer Authentication (SCA) compliance deadline less than four months away, banks are still underprepared. While banks continue to open their application programming...
Whether they're approving loan applications or targeting products and services, CUs are increasingly relying on data analytics to help with everyday decisions. But looking at...
You know the old adage: a customer who has a bad experience with customer service does not need to be motivated to communicate with others...
Revolut, the U.K. FinTech, has more than double the complaints from customers that rival Monzo received during the years between 2015 and 2018. The Financial...
The crux of the Payments and The Platform Economy Playbook is that with 162 million workers in the U.S. and Europe currently involved with the...
Digital banking is not the main element that drives consumers toward using a credit union. According to the Credit Union Innovation Playbook, a PYMNTS and...