Source: investopedia.com
Technology may be changing, but the level of service consumers want from businesses is not. With a growing number of consumers around the globe now...
The future of customer service will include humans and robots working in cahoots. The future of Mastercard — and its issuers and merchants — includes a...
The robots are coming, and they are going to take our jobs. A simplification, perhaps — but if one were looking for the simplest statement...
Persuading customers to choose one bank over another is never an easy task, and it’s only become more challenging in the saturated digital banking space....
In a report that studied the impact of artificial intelligence (AI) on retail, Juniper Research estimates that retail sales stemming from interactions with chatbots are...
Google has announced the launch of CallJoy, a cloud-based phone agent that allows small business owners to measure, improve and automate customer service. “With CallJoy, small...
Credit unions (CUs) are a popular alternative to traditional banks, with 5,613 CUs in operation as of January 2019, and 195,000 new memberships added in...
Inspiration comes from anywhere and everywhere, and that goes for digital innovation in payments and commerce. Just ask Akli Adjaoute, CEO of Brighterion (a Mastercard company), who recently spoke...
When it comes to interacting with call centers, consumers have become increasingly comfortable with automation. In fact, customers are starting to chafe at traditional authentication...