customer service

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

Source: investopedia.com

Nordstrom Offers Extended Holiday Pickup Times
Nordstrom Offers Extended Holiday Pickup Times
October 30, 2018  |  Retail

Nordstrom is making holiday shopping less stressful by offering early-bird pickup and round-the-clock curbside service. From December 3 through 24, shoppers can come to any...

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Google Buys Customer Service Automation Startup
Google Buys Customer Service Automation Startup
October 03, 2018  |  Google

Google has acquired customer service automation startup Onward for an undisclosed sum. According to reports, Onward Co-founders Rémi Cossart and Pramod Thammaiah, as well as...

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Walmart To Offer VR Training For All Employees
Walmart To Offer VR Training For All Employees
September 21, 2018  |  Retail

Walmart has announced it’s expanding it virtual reality (VR) employee training and development program to its more than 1 million associates in the U.S. Starting...

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NEW REPORT: Are AI And ML Actually Transforming Retail?
NEW REPORT: Are AI And ML Actually Transforming Retail?
September 19, 2018  |  Omnicommerce

Artificial intelligence (AI) and machine learning (ML) are blurring the divide between online and in-store shopping, and bringing an all-new human element into retail. By...

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Publix: 88 Years In Grocery And Looking To Grow
Publix: 88 Years In Grocery And Looking To Grow
September 07, 2018  |  Retail

Outside the southeastern United States, Publix is neither a household name, nor an everyday experience. A highly regional grocery store chain, it’s only known in...

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How Chubbies Went From A Cult Fave To A Highly Imitated Brand
How Chubbies Went From A Cult Fave To A Highly Imitated Brand
August 08, 2018  |  Retail

There are brands that claim to take the customer experience to the max — and then there are brands that redefine what exactly the max...

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WhatsApp’s Business API Is Its First Revenue-Generating Product
WhatsApp’s Business API Is Its First Revenue-Generating Product
August 02, 2018  |  Facebook

WhatsApp has announced the launch of its first revenue-generating enterprise product, and the only way it currently makes money is directly from its app. The...

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How Software Can Help Airlines Rebook Passengers
How Software Can Help Airlines Rebook Passengers
July 31, 2018  |  Travel Payments

Airlines often have a tough time with an inconvenient yet necessary aspect of running their businesses — quickly moving passengers between flights. Whether airlines face...

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How ‘Butler Bells’ Improve Hospitality, Revenue In Restaurants, Hotels
How ‘Butler Bells’ Improve Hospitality, Revenue In Restaurants, Hotels
July 30, 2018  |  Retail

Restaurants and hotels are taking a new approach to helping guests order a new round or ask for a check: They are turning to digital...

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