customer service

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

Source: investopedia.com

How Betterment Is Using AI, Automation For Better Customer Engagement
How Betterment Is Using AI, Automation For Better Customer Engagement
February 06, 2019  |  call center commerce

Catering to the needs of tech-savvy consumers means providing customer service that’s quick and adaptive, regardless of the channel. Automation, artificial intelligence (AI) and similar...

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What Consumers Expect From Issuers And Mobile Card Services
What Consumers Expect From Issuers And Mobile Card Services
January 17, 2019  |  Mobile

Consumers aren’t just using financial apps to check on their last five transactions or send and receive payments. They are increasingly turning to their smartphones...

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Walmart Launches Instore Online
Walmart Launches Instore Online
December 04, 2018  |  Retail

Walmart announced Tuesday (December 4) a new in-store app that gives Walmart store associates immediate access to Walmart.com, so they can help customers select, order...

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Not All SMBs Are Open To Open Banking
Not All SMBs Are Open To Open Banking
November 29, 2018  |  B2B Payments

Despite any possible reservations early on, large financial institutions (FIs) now appear to be going all in on Open Banking, with plans to introduce new...

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WeBank Banking On AI To Improve Customer Service
WeBank Banking On AI To Improve Customer Service
November 28, 2018  |  Innovation

Tencent’s WeBank, China’s first internet-only bank, is banking on artificial intelligence to improve customer service, reported CNBC. According to the report, citing Yang Qiang, an...

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Cyber Monday Web Snafus Lead To Sale Extensions
Cyber Monday Web Snafus Lead To Sale Extensions
November 28, 2018  |  Retail

Suffering from unexpected technical issues with web sales, firms from Shutterfly to Lenox found themselves sending apology emails to customers over Cyber Monday sales that...

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TRENDING: Call Centers Push With Biometrics As Fraud Soars
TRENDING: Call Centers Push With Biometrics As Fraud Soars
November 21, 2018  |  call center commerce

The rate of contact center fraud has skyrocketed recently, growing by 350 percent during the past four years. For call centers, dealing with this growing...

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When AI Technology Gets Up Close And Personal
When AI Technology Gets Up Close And Personal
November 16, 2018  |  Artificial Intelligence

Brighterion CEO Akli Adjaoute says there’s only one measure of AI’s true potential: When the tech is adaptive enough to understand that John at 23...

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Nordstrom Offers Extended Holiday Pickup Times
Nordstrom Offers Extended Holiday Pickup Times
October 30, 2018  |  Retail

Nordstrom is making holiday shopping less stressful by offering early-bird pickup and round-the-clock curbside service. From December 3 through 24, shoppers can come to any...

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