Source: investopedia.com
Nordstrom is making holiday shopping less stressful by offering early-bird pickup and round-the-clock curbside service. From December 3 through 24, shoppers can come to any...
Google has acquired customer service automation startup Onward for an undisclosed sum. According to reports, Onward Co-founders Rémi Cossart and Pramod Thammaiah, as well as...
Walmart has announced it’s expanding it virtual reality (VR) employee training and development program to its more than 1 million associates in the U.S. Starting...
Artificial intelligence (AI) and machine learning (ML) are blurring the divide between online and in-store shopping, and bringing an all-new human element into retail. By...
Outside the southeastern United States, Publix is neither a household name, nor an everyday experience. A highly regional grocery store chain, it’s only known in...
There are brands that claim to take the customer experience to the max — and then there are brands that redefine what exactly the max...
WhatsApp has announced the launch of its first revenue-generating enterprise product, and the only way it currently makes money is directly from its app. The...
Airlines often have a tough time with an inconvenient yet necessary aspect of running their businesses — quickly moving passengers between flights. Whether airlines face...
Restaurants and hotels are taking a new approach to helping guests order a new round or ask for a check: They are turning to digital...