Customer experience management platform Sprinklr has integrated its artificial intelligence (AI) platform with Google Cloud’s Vertex AI. “Generative AI is giving our AI wings,” Sprinklr founder and CEO Ragy Thomas...
In the highly competitive online eyeglasses sector, the ability to predict the experiences consumers want can make all the difference. Whether that comes from surfacing...
Freshworks, the enterprise software-as-a-service (SaaS) company, has rolled out Freshworks CRM for eCommerce, a customer relationship management service to let employees engage their buyers more...
The pandemic has reshaped how we interact with merchants — and what we expect, as customers, from those increasingly digital interactions. Call it the transformation...
The digital shift is definitely on. But when it comes to the digital customer experience, retailers are playing catch-up. The issue is critical as retailers...
This is the year that customer experience surpasses brand and price as the most important factor in retail, according to several studies, including one that...