CX

Sprinklr Integrates Its AI Platform With Google’s Vertex
Sprinklr Integrates Its AI Platform With Google’s Vertex
September 07, 2023  |  artificial intelligence

Customer experience management platform Sprinklr has integrated its artificial intelligence (AI) platform with Google Cloud’s Vertex AI. “Generative AI is giving our AI wings,” Sprinklr founder and CEO Ragy Thomas...

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GlassesUSA Aims for D2C Disruption Through Customer Clarity
GlassesUSA Aims for D2C Disruption Through Customer Clarity
November 15, 2022  |  Merchant Innovation

In the highly competitive online eyeglasses sector, the ability to predict the experiences consumers want can make all the difference.  Whether that comes from surfacing...

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SaaS Company Freshworks Develops Customer-Relationship Software for eCommerce
SaaS Company Freshworks Develops Customer-Relationship Software for eCommerce
April 26, 2022  |  eCommerce

Freshworks, the enterprise software-as-a-service (SaaS) company, has rolled out Freshworks CRM for eCommerce, a customer relationship management service to let employees engage their buyers more...

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Why The Customer Experience Is A Program, Not A Project
Why The Customer Experience Is A Program, Not A Project
September 17, 2020  |  POS Innovation

The pandemic has reshaped how we interact with merchants — and what we expect, as customers, from those increasingly digital interactions. Call it the transformation...

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Retailers Have A Need For Speed On Digital CX
Retailers Have A Need For Speed On Digital CX
May 28, 2020  |  Retail

The digital shift is definitely on. But when it comes to the digital customer experience, retailers are playing catch-up. The issue is critical as retailers...

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Customer Experience Surpasses Brand, Price
Customer Experience Surpasses Brand, Price
February 26, 2020  |  Real Estate

This is the year that customer experience surpasses brand and price as the most important factor in retail, according to several studies, including one that...

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