Digital Divide Report

Study Shows Restaurants See Metaverse as New Loyalty Play
Study Shows Restaurants See Metaverse as New Loyalty Play
July 13, 2022  |  Loyalty & Rewards

Technology has become woven into the fabric of our daily lives so quickly that many common verbs have picked up entirely new meanings. While shopping...

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Report: How the Metaverse Is Shaping the Consumer Restaurant Experience
Report: How the Metaverse Is Shaping the Consumer Restaurant Experience
June 21, 2022  |  Loyalty & Rewards

Each restaurant patron values certain aspects of the restaurant experience as determined by a combination of their habits, budget and personal preferences. PYMNTS’ research uncovered...

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Restaurants Tinker With Tech Recipe to Balance Efficiency and Personal Service
Restaurants Tinker With Tech Recipe to Balance Efficiency and Personal Service
June 08, 2022  |  Loyalty & Rewards

Restaurant technology is moving at a dizzying pace, rapidly redefining consumers’ concept of “normal.” Unthinkable even a decade ago, tools such as QR codes or...

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NEW DATA: From Outdoor Seating to Touchless Payments, Dining Habits Are Changing
NEW DATA: From Outdoor Seating to Touchless Payments, Dining Habits Are Changing
April 22, 2022  |  Loyalty & Rewards

When American consumers select a restaurant to order from or visit, they are spoiled for choice. Consumers have long prioritized food quality, convenience and price,...

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New Research Shows That Regional Dining Quirks Matter In Tailoring Restaurant Offers
New Research Shows That Regional Dining Quirks Matter In Tailoring Restaurant Offers
April 04, 2022  |  Loyalty & Rewards

Americans’ regional tastes in restaurants are as deeply embedded as their taste in food. Residents of the Midsouth and Mountain regions are the most likely...

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How Restaurants Can Win the Loyalty of High Tech Consumers
How Restaurants Can Win the Loyalty of High Tech Consumers
March 09, 2022  |  Loyalty & Rewards

Loyalty programs and restaurant subscription services are effective ways restaurants can incentivize return customers. Loyalty programs often offer returning guests rewards such as free access...

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Report: Four in 10​ Consumers Open to Restaurant Subscription Services
Report: Four in 10​ Consumers Open to Restaurant Subscription Services
February 22, 2022  |  Loyalty & Rewards

The restaurant subscription, an often overlooked customer engagement tool, gained popularity during the early days of the health crisis and now serves as a catalyst...

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Report: QSRs Chase Tech-Savvy Diner Spend With New Digital Tools
Report: QSRs Chase Tech-Savvy Diner Spend With New Digital Tools
January 31, 2022  |  Loyalty & Rewards

Recent PYMNTS research reveals that the digital shift in 2020 — when consumers began to do more online than in store — has had a...

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Restaurants Compete to Make Loyalty Programs Stand Out as Consumers Join Multiple Programs
Restaurants Compete to Make Loyalty Programs Stand Out as Consumers Join Multiple Programs
January 10, 2022  |  Loyalty & Rewards

Most consumers returned to dining inside restaurants in 2021, but recently developed habits and digital preferences are determining the strength of their loyalty to their...

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