The COVID-19 pandemic has triggered an uptick in digital fraud and identity theft, with 18,235 pandemic-related fraud reports received by the Federal Trade Commission (FTC)...
eCommerce ordering shot up since the pandemic was declared on March 12 and brick-and-mortar businesses closed its doors, leading to a boom in both businesses...
Onboarding is typically the first interaction customers have with financial institutions (FIs), which leaves a lot riding on the process. Banks are jostling for space...
With 48 percent of the money pocketed by fraudsters coming from funds stolen from day-old accounts, secure customer onboarding is more critical than ever. In...
Financial institutions (FIs) are familiar with the challenges of pairing customer satisfaction with security, a balancing act that becomes crucial when onboarding customers. Maintaining digital...
Information, knowledge and wisdom are three very different things. Sure, the lines separating those three areas can be both fine and blurry, but understanding how...
Getting onboard with digital onboarding? The numbers, as shown in the Payables Friction Playbook: Old School Manual Versus Digital Onboarding Edition, give the nod to...
An increasing number of customers want to onboard with retailers and banks through their mobile phones, putting greater pressure on businesses to provide robust, digital...