Know your customer (KYC) procedures has never been more important as the pandemic has caused a surge in digital transactions. While customers want bank and...
More consumers are primarily interacting with their banks through online and mobile channels than ever before, meaning they are also looking online first when searching...
The surge in pandemic-related fraud has increased consumers’ data safety concerns, with 23 million Americans who now believe that fraudsters have used their identities to...
New and existing customers are coming to interact with their financial institutions (FIs) using digital channels first. PYMNTS data found that 70 percent of United...
The pandemic has proved to be one of the most challenging and disruptive events the banking industry has faced over the past century. Shuttered branch...
The pandemic has radically altered consumers’ expectations regarding how they transact with merchants, making digital-first experiences the standard in many areas of their lives. The...
Businesses are growing more demanding with their financial service providers, and the moment of onboarding is a critical one in terms of achieving a better...
Digital channels have become normal for consumers when they interact with financial institutions (FIs) and businesses, even initially, and this means that they have come...
Insurance providers must confront the formidable task of combating fraud without causing undue friction to offer smooth and secure customer transactions. In the Monetizing Digital...