digital shopping

Walmart EVP: Digital Helps Create ‘Moments of Serendipity’ In-Store for 100 Million Weekly Shoppers
Walmart EVP: Digital Helps Create ‘Moments of Serendipity’ In-Store for 100 Million Weekly Shoppers
November 05, 2024  |  Walmart

As consumers’ retail expectations rapidly evolve, Walmart is looking to omnichannel technology to revitalize the brick-and-mortar journey.   Cedric Clark, EVP of store operations at...

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Two-Thirds of Consumers Now Use Some Digital Shopping Features
Two-Thirds of Consumers Now Use Some Digital Shopping Features
October 24, 2024  |  Retail

In an era where online and in-store shopping are becoming intertwined, Click-and-Mortar™ shopping is emerging. This hybrid shopping style reflects a growing consumer preference for...

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Mexican Consumers Seek More Payments Choice and Product Details
Mexican Consumers Seek More Payments Choice and Product Details
June 03, 2024  |  Retail

Consumers around the world want to access specific digital features when shopping, whether they are perusing aisle 3 or clicking from their couch at home....

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40% of Global Consumers Now Fit the Click-and-Mortar™ Shopper Profile
40% of Global Consumers Now Fit the Click-and-Mortar™ Shopper Profile
March 22, 2024  |  Retail

The days of consumers mentally segregating in-store shopping from its online counterpart are over.  Nowadays, as PYMNTS Intelligence’s “2024 Global Digital Shopping Index: The Rise...

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Amazon vs Walmart: Who Will Bag the Victory in the Grocery Aisle? 
Amazon vs Walmart: Who Will Bag the Victory in the Grocery Aisle? 
November 10, 2023  |  Retail

Walmart, best known for offering products at wallet-friendly prices through its extensive network of physical stores, is setting records this month, driven by the success...

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India Writes the Playbook for Mobile Payments Innovation
India Writes the Playbook for Mobile Payments Innovation
August 18, 2023  |  eCommerce

Payments innovation and digital-first shopping in India is a success story 15 years in the making. Its success can serve as a global playbook for...

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The Most Satisfied Shoppers Are Found in the UAE — How Other Countries Can Catch Up
The Most Satisfied Shoppers Are Found in the UAE — How Other Countries Can Catch...
July 31, 2023  |  eCommerce

Consumers worldwide are increasingly using digital features to enhance their shopping journeys, but few markets have adopted digital as quickly as the United Arab Emirates....

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Instacart and PetSmart Partner on Same-Day Delivery Across US
Instacart and PetSmart Partner on Same-Day Delivery Across US
May 02, 2023  |  Delivery

Instacart is now providing same-day delivery from 1,500 PetSmart stores in the United States. The expansion of this partnership into the U.S. follows the successful...

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When Customer Service Underdelivers, Merchants Risk Consumer Rage
When Customer Service Underdelivers, Merchants Risk Consumer Rage
March 07, 2023  |  Consumer Insights

There’s a crisis in customer satisfaction, and brands that get it are likely to come out on top. The Wall Street Journal (WSJ)reported Tuesday (March...

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