Clinc, the AI startup, has raised $52 million in venture funding in a Series B round of venture funding. VentureBeat, citing the company, reported the...
Blockchain tends to receive the most excitement and attention on the topic of supply chain technology, but it’s not the tool the C-suite is focusing...
The future of customer service will include humans and robots working in cahoots. The future of Mastercard — and its issuers and merchants — includes a...
Beyond serving as a place to pick up groceries on the evening commute, Walmart customer service is doing a lot of work behind the scenes...
Mastercard announced Thursday (May 16) it inked a partnership with ZIVELO, a self-service kiosk technology company, to enhance the drive-in ordering experience for quick service...
As attention starts to shift toward younger consumers – Gen Z – social banking emerges as one way to capture their loyalty. Visa, meanwhile, has expanded...
With each call center generating more than 30,000 hours of interactions weekly, it's nearly impossible for analysts to find valuable customer data among the noise....
Artificial intelligence financial services technology company Personetics is rolling out a new small business banking tool for its financial institution clients. In a press release...
Cyber fraud can be a corporate killer if complacency sets in – but there’s an answer for that. There are also fixes in the works...