free shipping

REVOLVE Turns Delayed Shipping Into Customer Rewards 
REVOLVE Turns Delayed Shipping Into Customer Rewards 
August 10, 2023  |  eCommerce

There’s been so much talk about the state of returns, but maybe not nearly enough around shipping. But both services are becoming equally important.   The...

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Cost Isn’t the Real Reason Consumers Bail on Retail Subscriptions
Cost Isn’t the Real Reason Consumers Bail on Retail Subscriptions
August 03, 2023  |  Subscription Commerce

Loyal subscribers are worth their weight in gold to retail subscription merchants. A subgroup of loyal customers we called “loyalists” yield higher lifetime value (LTV)...

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Loop CEO Says Returns Experience Now Drives Brand Loyalty
Loop CEO Says Returns Experience Now Drives Brand Loyalty
August 01, 2023  |  eCommerce

It’s nothing new, customers expect a straightforward and no-cost returns process. The option to change their minds about an item or rectify their dissatisfaction without...

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Retailers Find It’s Expensive to Be Like Amazon
Retailers Find It’s Expensive to Be Like Amazon
July 13, 2023  |  Retail

Retailers are recognizing that offering free shipping may not be sustainable in the long run. However, rather than eliminating it, they are raising the criteria...

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Sephora Asks Customers to Pay $25 for Their Own Birthday Perk
Sephora Asks Customers to Pay $25 for Their Own Birthday Perk
May 05, 2023  |  Retail

In times of inflation, nothing is safe. Not even freebies on your birthday. In the latest inflation stunt since costs on shipping is Sephora’s efforts to...

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41% of Subscribers Will Cancel a Subscription If Free Shipping Isn’t Included
41% of Subscribers Will Cancel a Subscription If Free Shipping Isn’t Included
April 21, 2023  |  Subscriptions

Consumers across the board are cutting back on retail subscriptions and have been for some time. This trend is likely to continue, as about 17%...

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Cost Drives 56% of All Retail Subscription Cancellations
Cost Drives 56% of All Retail Subscription Cancellations
April 18, 2023  |  Subscription Commerce

Despite economic uncertainty, retail product subscriptions have proven resilient. February 2023 saw an 11% increase in retail product subscribers compared to September 2022, suggesting that...

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Retailers Cutting Back on Offers of ‘Free’ Shipping
Retailers Cutting Back on Offers of ‘Free’ Shipping
March 24, 2023  |  Retail

Retailers are reportedly adding a lot of footnotes to their offers of “free” shipping. Companies are raising the threshold in terms of order size required...

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Small Merchants Drop Free Shipping and Risk Losing Customers
Small Merchants Drop Free Shipping and Risk Losing Customers
March 21, 2023  |  Retail

Dropping perks may seem like smart cost-cutting for small retailers, but one cut in particular could come at the expense of repeat business. As consumer...

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