There’s been so much talk about the state of returns, but maybe not nearly enough around shipping. But both services are becoming equally important. The...
Loyal subscribers are worth their weight in gold to retail subscription merchants. A subgroup of loyal customers we called “loyalists” yield higher lifetime value (LTV)...
It’s nothing new, customers expect a straightforward and no-cost returns process. The option to change their minds about an item or rectify their dissatisfaction without...
Retailers are recognizing that offering free shipping may not be sustainable in the long run. However, rather than eliminating it, they are raising the criteria...
In times of inflation, nothing is safe. Not even freebies on your birthday. In the latest inflation stunt since costs on shipping is Sephora’s efforts to...
Consumers across the board are cutting back on retail subscriptions and have been for some time. This trend is likely to continue, as about 17%...
Despite economic uncertainty, retail product subscriptions have proven resilient. February 2023 saw an 11% increase in retail product subscribers compared to September 2022, suggesting that...
Retailers are reportedly adding a lot of footnotes to their offers of “free” shipping. Companies are raising the threshold in terms of order size required...
Dropping perks may seem like smart cost-cutting for small retailers, but one cut in particular could come at the expense of repeat business. As consumer...