Friendly Fraud

What Small Businesses Need to Know About Fighting First-Party Fraud
What Small Businesses Need to Know About Fighting First-Party Fraud
June 25, 2024  |  Fraud Prevention

The opportunities have never been greater, and the challenges more challenging, for America’s small businesses. And with the news that small and-medium-sized businesses (SMBs) could...

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Card Disputes Projected to Jump 40% as Friendly Fraud Persists
Card Disputes Projected to Jump 40% as Friendly Fraud Persists
June 19, 2024  |  Credit Cards

Shoppers are reportedly getting increasingly comfortable disputing credit card charges. That’s because consumers have discovered how easy it is to do so, the Wall Street...

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Most eCommerce Merchants Recognize Innovation’s Potential in Curbing Fraud
Most eCommerce Merchants Recognize Innovation’s Potential in Curbing Fraud
January 12, 2024  |  Fraud Prevention

The digital age has ushered in unprecedented opportunities for business growth, but it has also given rise to increasingly sophisticated fraudulent activities. From friendly fraud...

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Visa Wants to Eliminate Friendly Fraud Without Alienating Honest Consumers 
Visa Wants to Eliminate Friendly Fraud Without Alienating Honest Consumers 
January 09, 2024  |  Fraud Prevention

Friendly fraud is a bit of a misnomer; first-party card misuse would be more accurate. That’s because, just like other types of fraud and cybercrime, friendly...

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Amazon Sues ‘International Fraud Organization’ Over Phony Returns
Amazon Sues ‘International Fraud Organization’ Over Phony Returns
December 10, 2023  |  Amazon

Amazon has sued an international group known as REKK for allegedly stealing millions via fraudulent returns. The suit, filed last week in U.S. District Court in...

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Mastercard Targets Friendly Fraud With First-Party Trust Program
Mastercard Targets Friendly Fraud With First-Party Trust Program
October 23, 2023  |  Fraud Prevention

Mastercard has launched a program designed to help merchants battle “friendly fraud.” The company’s First-Party Trust program, announced Monday (Oct. 23), employs “enhanced transaction insights,” artificial intelligence (AI),...

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Visa: New Fraud Dispute Rules Will Save Merchants ‘Billions’
Visa: New Fraud Dispute Rules Will Save Merchants ‘Billions’
September 28, 2023  |  VISA

Visa says it has made it easier for merchants to fight so-called “friendly fraud.” The payments giant on Thursday (Sept. 28) announced an update to its dispute process...

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Visa: Compelling Evidence 3.0 Will Blunt ‘Friendly’ Fraud
Visa: Compelling Evidence 3.0 Will Blunt ‘Friendly’ Fraud
April 17, 2023  |  Security & Fraud

Transaction disputes are massing across digital channels. Mike Lemberger, head of risk for North America at Visa, told PYMNTS that friendly fraud, also known as...

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Banks Find Item-Level Receipt Data Key to Fighting Friendly Fraud
Banks Find Item-Level Receipt Data Key to Fighting Friendly Fraud
March 20, 2023  |  Data

With privacy top of mind for most consumers, opting into using receipt data may require collection transparency. Item-level receipt data integration has gained increasing attention....

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