Friendly Fraud

H&R Block Taps Ingo Money and Urban FT to Fight Mobile Check Deposit Fraud
H&R Block Taps Ingo Money and Urban FT to Fight Mobile Check Deposit Fraud
November 28, 2022  |  Digital-First Banking

Everything’s digital now, and paper check fraud hails from a bygone age, right?   Wrong.   Data finds the exact opposite, as the glaring problem...

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All Merchants Want This Holiday Season Is a Lower Cost of Returns 
All Merchants Want This Holiday Season Is a Lower Cost of Returns 
November 17, 2022  |  Retail

With this year’s holiday season just around the corner, stores and brands are bracing themselves for a deluge of sales and returns — hoping to...

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Retailers Brace for Friendly Fraud’s New Seasonal Surges
Retailers Brace for Friendly Fraud’s New Seasonal Surges
June 16, 2022  |  Fraud Prevention

To quote that old song: “To everything there is a season.” And payments, there are seasons for disputes.   In an interview with Karen Webster,...

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Report: Merchants Overestimate Their Own Dispute-Resolution Skills
Report: Merchants Overestimate Their Own Dispute-Resolution Skills
May 16, 2022  |  Fraud Prevention

The online shopping surge of the past two years heightened the risk of credit card fraud and drove many merchants to invest more heavily in...

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Friendly Fraud Becomes Sworn Enemy For Restaurants
Friendly Fraud Becomes Sworn Enemy For Restaurants
March 10, 2021  |  Security & Fraud

As Michael Corleone said in the “Godfather II” movie: “Keep your friends close and your enemies closer.” As it turns out, those words were not...

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Deep Dive: How AI Can Help QSRs Profit By Quashing Fraud And Keeping Customers Satisfied
Deep Dive: How AI Can Help QSRs Profit By Quashing Fraud And Keeping Customers Satisfied
November 20, 2020  |  Mobile Order Ahead

Restaurants are facing pressure to meet customers’ demands for improved convenience and personalization as well as touch-free ordering and payment methods as the COVID-19 pandemic...

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Deep Dive: How QSRs Can Fight The Rise Of App-Enabled Friendly Fraud
Deep Dive: How QSRs Can Fight The Rise Of App-Enabled Friendly Fraud
September 22, 2020  |  Mobile Order Ahead

Many consumers are still hesitant to dine out during the pandemic, but a growing number are warming to delivery and carryout options. One recent study...

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EMV 3DS: Why 2020 Is Different
EMV 3DS: Why 2020 Is Different
September 22, 2020  |  Security & Fraud

“Never buy a couch without consulting your spouse.” It’s timeless advice, but PAAY Chief Technical Officer Adam Gluck told Karen Webster that a friend of...

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Deep Dive: How AI Helps FIs Fight False Chargebacks
Deep Dive: How AI Helps FIs Fight False Chargebacks
September 14, 2020  |  Fraud Prevention

Criminals are not the only security threats financial institutions (FIs) and their merchant clients face — these entities often need to defend themselves against consumers...

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