Friendly Fraud

How Data Analysis And Communication Get To The Bottom Of Chargeback Claims
How Data Analysis And Communication Get To The Bottom Of Chargeback Claims
September 11, 2020  |  Fraud Prevention

Chargeback options are meant to protect consumers, but shoppers also sometimes file claims over purchases they simply don’t recall or don’t want to pay for....

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Why Fighting Fraud Means Looking Beyond The Transaction
Why Fighting Fraud Means Looking Beyond The Transaction
July 02, 2020  |  Fraud Prevention

Consumers’ commerce patterns have been very much upended in the past few months and shifted heavily to digital. On the upside, this digital gold rush...

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Mastercard’s Playbook On Fighting Online Fraud’s Big Surge
Mastercard’s Playbook On Fighting Online Fraud’s Big Surge
May 05, 2020  |  Security & Fraud

The shift to online commerce in the wake of the coronavirus pandemic is unprecedented. We’re doing more of everything online, especially transacting. Subscriptions, groceries, even...

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Deep Dive: Clean And Friendly Fraud Play Dirty
Deep Dive: Clean And Friendly Fraud Play Dirty
December 20, 2019  |  Fraud Prevention

Fraud comes in many forms, and the fight against it never ends. Fraudsters pretending to be someone else generally take one of two approaches: They...

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Deep Dive: How QSRs Can Curb Chargeback Woes
Deep Dive: How QSRs Can Curb Chargeback Woes
December 19, 2019  |  Mobile Order Ahead

Bank and credit card chargebacks are valuable tools, keeping consumers safe from credit card thieves, hackers and unscrupulous merchants. The Truth in Lending Act, signed...

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How AI Helps Priceline Ground Fraudsters, Lets Customers Take Off
How AI Helps Priceline Ground Fraudsters, Lets Customers Take Off
December 18, 2019  |  Fraud Prevention

Fraud continues to plague the digital world, despite the fortunes spent to curb it. Industries that operate solely online are some of the most vulnerable...

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Caribou Coffee Spills The Beans On Customer Loyalty In The Mobile Age
Caribou Coffee Spills The Beans On Customer Loyalty In The Mobile Age
December 17, 2019  |  Mobile Order Ahead

Consumers’ preference for mobile order-ahead is now driving how physical restaurants are designed and renovated. Nowhere is this change more pronounced than in the coffee...

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QSRs Fight Back Against Friendly Fraud
QSRs Fight Back Against Friendly Fraud
November 14, 2019  |  Fraud Prevention

Over the last several decades, issuers and card networks have worked hard to educate consumers on a single point: If a fraudster steals their card...

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Why Friendly Fraud Is Anything But Friendly
Why Friendly Fraud Is Anything But Friendly
November 05, 2019  |  Fraud Prevention

While there is little good to be said about criminal fraudsters who plague merchants by stealing credentials to snag goods with absolutely no intention of...

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