The Google generation is changing industries from retail to call centers — and everything in between. Thanks to the internet, DIY solutions to problems big...
Call centers are a $13 billion industry in the U.S. alone. In the inaugural PYMNTS Call Center Commerce Tracker™, in collaboration with IntraNext Systems, PYMNTS...
Most Americans may not know it, but the staff and technology being put to work answering their questions, solving their problems and selling products over...
Customer service and protecting customer information are vitally important to any business, but sometimes it can be tough to do one without impacting the other....