Karen Webster

Why Measuring the ROI of Transformative Technology Like GenAI Is So Hard
Why Measuring the ROI of Transformative Technology Like GenAI Is So Hard
April 30, 2024  |  artificial intelligence

Google’s market cap topped $2 trillion last week after quarterly earnings convinced investors that demand for its GenAI platform was not only strong but being...

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What Generation Z Wants From Their Bank
What Generation Z Wants From Their Bank
April 15, 2024  |  Banking

There are 69 million consumers in the U.S. who are between the ages of 12 and 27. They are described as the first digitally-native generation...

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Will Walmart’s ‘Walmarche’ Strategy Lure High-Income Shoppers?
Will Walmart’s ‘Walmarche’ Strategy Lure High-Income Shoppers?
March 25, 2024  |  Walmart

Last Saturday (March 23), legendary fashion designer Diane Von Furstenberg made her exclusive collection of 200 clothing, baby and household items available for shoppers to...

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The Apple Pay Threat Facing Banks
The Apple Pay Threat Facing Banks
March 18, 2024  |  Apple Pay

A friend was preparing for a once-in-a-lifetime yoga retreat to a fancy resort in Malaysia. The trip was a long one with stopovers in Qatar...

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Why the Credit Card Competition Act Won’t Lower Merchant Interchange Fees
Why the Credit Card Competition Act Won’t Lower Merchant Interchange Fees
March 11, 2024  |  Credit Cards

In 1955, the island nation of Borneo was in the throes of a serious malaria virus outbreak. It turned to The World Health Organization for...

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Who Uses Credit to Buy Groceries? The Answer Might Surprise You
Who Uses Credit to Buy Groceries? The Answer Might Surprise You
February 29, 2024  |  Buy Now Pay Later

A couple of weeks ago, more than 123 million people tuned in to watch the Super Bowl. Analysts say that it was the most watched...

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Friction Fighters: How to Monetize Friction and Ignite Platforms in the Digital Economy
Friction Fighters: How to Monetize Friction and Ignite Platforms in the Digital Economy
February 12, 2024  |  Opinion

Decisions, Decisions It is said that the average person makes 35,000 decisions a day. Some, like whether to have oatmeal or eggs for breakfast, don’t...

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Can Eli Lilly With LillyDirect Change the Delivery of Healthcare?
Can Eli Lilly With LillyDirect Change the Delivery of Healthcare?
January 22, 2024  |  Healthcare

Trying to get rid of the middleman seems to be a universal business pastime. Companies spend billions trying to “go direct” to gather first-party data,...

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The Eight Pivotal Strategies for Payments and the Digital Economy in 2024
The Eight Pivotal Strategies for Payments and the Digital Economy in 2024
January 08, 2024  |  Karen Webster

One: Companies monetize certainty as businesses and consumers prize predictability. Two: Shopping shifts from buying to editing as replenishment models change retail dynamics. Three: GenAI...

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