Restaurants want to digitize their rewards programs to increase customer engagement and strengthen loyalty, but the required technology infrastructure presents challenges. In the latest "Order...
Digital channels have provided restaurants — and consumers seeking low-touch access to food services — a means of survival since the pandemic began. Digitization has...
Increasingly, consumers expect to be able to get more of their needs met all at once, and food businesses that only offer one kind of...
Customer-incentive programs need a digital makeover. In this month’s Expanding Payments Choice Playbook, PYMNTS talked with Neal Cotter, director of customer advocacy and insights at...
Incentives are a vital part of retail advertising, consisting of rebates, loyalty programs and other rewards for making purchases that encourage shoppers to buy more....
Americans’ regional tastes in restaurants are as deeply embedded as their taste in food. Residents of the Midsouth and Mountain regions are the most likely...
More than half of United States restaurant customers want easier ordering and payment options enabled by technology, and millennial and Generation Z consumer preferences heavily impact...
One way to keep QSR customers coming back is to know how they like to order food and pay. In the Order To Eat Tracker,...
The acceleration of the digital transformation that began in response to the need for social distancing has turned into a convenience revolution. For younger consumers,...