The D2C market has undergone rapid evolution in recent years. The lines between “digital natives” and conventional brands have blurred, with the former opening concept...
COVID-19 has left entire industries rethinking their rewards programs before all of that that stored-up goodwill loses its value — along with the customer relationships...
Consumer packaged goods (CPG) brands and their merchant partners held eCommerce at somewhat of a distance for years, even as they steadily increased their investments...
To integrate a digital marketplace into Kroger Ship, The Kroger Co. has teamed with the software-as-a-service (SaaS) marketplace platform Mirakl. The move will allow Kroger...
Mobile payments penetration has historically faced a gap in Southeast Asia, Joel Neoh, founder of leading regional online-to-offline company Fave, told Karen Webster. Consumers in...
Credit unions have long prided themselves on offering better in-person service, but with lockdowns keeping members from branches, many CUs worry about losing customers to...
Consumers’ affinity for online banking solutions, especially mobile banking, is far from new. The COVID-19 pandemic is highlighting how necessary these solutions are for consumers’...
Credit union (CU) members tend to be more loyal than their counterparts at big banks, and customer relationships play a more central role for CUs...
Well, now what? That’s the question all companies are asking as they internalize the impact of the shift to digital on their customers, their businesses...