Member Loyalty

Two-Thirds of CUs Take Risky Approach to Digital Innovation
Two-Thirds of CUs Take Risky Approach to Digital Innovation
June 29, 2023  |  Credit Unions

Many credit unions (CUs) have resolved to follow rather than lead in digital innovation. Nearly two-thirds adopt a cautious wait-and-see approach even as more members...

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Credit Unions Weigh Cryptocurrency’s Effects on Member Loyalty
Credit Unions Weigh Cryptocurrency’s Effects on Member Loyalty
April 11, 2023  |  Credit Unions

Nearly one-third of United States consumers own cryptocurrency, and consumers who own crypto consider it when making various financial decisions. For example, 45% of crypto...

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Credit Unions That Fail to Innovate Risk Losing Members
Credit Unions That Fail to Innovate Risk Losing Members
January 12, 2023  |  Credit Unions

Sixty-four percent of all credit union (CU) members want their primary financial institutions (FIs) to offer more payment capabilities. Many — a record-setting share within...

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