omnichannel

Microsoft and Amperity Partner on AI-Driven Customer Data Platform
Microsoft and Amperity Partner on AI-Driven Customer Data Platform
July 08, 2024  |  Partnerships

Microsoft and Amperity are working together to deliver data-driven insights and personalization designed to help retailers transform their customer relationships. Microsoft acknowledged the partnership when...

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Shop Talk: Consumers Return to Brick-and-Mortar Grocery for Summer
Shop Talk: Consumers Return to Brick-and-Mortar Grocery for Summer
July 03, 2024  |  Retail

As grocery shoppers settle into the warmer months, many are shifting away from eCommerce back to brick-and-mortar stores with more time to make their food...

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Mid-Market Retailers Innovate to Survive in a Tight Economy
Mid-Market Retailers Innovate to Survive in a Tight Economy
July 02, 2024  |  Retail

As ongoing financial pressures make it harder for mid-market retailers to compete, without the scale of industry giants or the close customer connections of mom-and-pop...

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Synchrony: Personalized Financing Strategy Boosts Big-Ticket Commerce
Synchrony: Personalized Financing Strategy Boosts Big-Ticket Commerce
July 01, 2024  |  Retail

Macroeconomic uncertainty over inflation and interest rates is affecting big-ticket items and leading to shifts among consumers. More homeowners — who have opted not to...

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Online Auto Industry Stalls as Consumers Drive New Digital-First Experiences
Online Auto Industry Stalls as Consumers Drive New Digital-First Experiences
June 28, 2024  |  Retail

With consumers unwilling to trust eCommerce channels to complete their car-buying journeys, the online auto sales industry is seeing shifts. For instance, Bloomberg reported this...

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CEO Interview: Monos Brick-and-Mortar Stores Drive 40% eCommerce Boost
CEO Interview: Monos Brick-and-Mortar Stores Drive 40% eCommerce Boost
June 25, 2024  |  Retail

Monos is growing its brick-and-mortar presence, a move that is not only opening a new sales channel, but also boosting its eCommerce business. In an...

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Grocery Shoppers Favor Omnichannel Purchasing Journeys
Grocery Shoppers Favor Omnichannel Purchasing Journeys
June 21, 2024  |  Retail

Pure-play eCommerce may be slow to catch on in grocery, but PYMNTS Intelligence research shows omnichannel engagement has caught on in that realm. By the...

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CarMax: Click-and-Mortar™ Vehicle Buying Is on the Rise
CarMax: Click-and-Mortar™ Vehicle Buying Is on the Rise
June 21, 2024  |  Earnings

The majority of consumers now seek out both digital and physical channels in their car buying journey, according to CarMax, and this omnichannel adoption continues...

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Walmart and Amazon Race to Digitize the Physical Store
Walmart and Amazon Race to Digitize the Physical Store
June 14, 2024  |  Retail

As Walmart and Amazon compete to stay at the forefront of retail’s omnichannel transformation, the two industry giants are integrating digital technologies into physical stores,...

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