omnichannel

Three-Quarters of Young Consumers Favor Click-and-Mortar™ Grocery Shopping
Three-Quarters of Young Consumers Favor Click-and-Mortar™ Grocery Shopping
May 17, 2024  |  Retail

Millennials and Generation Z consumers are not satisfied choosing between digital and physical channels to do their grocery shopping — they want it all. By the Numbers...

READ MORE >
Tanger Outlets Court the Digital, Aspirational Shopper
Tanger Outlets Court the Digital, Aspirational Shopper
May 14, 2024  |  Retail

May 2020. The COVID-19 lockdown was starting to ease, but it was in its second month. Consumers were flocking toward the dramatic digital shift that...

READ MORE >
Consumers’ Click-and-Mortar™ Expectations Shape Shopify’s Future
Consumers’ Click-and-Mortar™ Expectations Shape Shopify’s Future
May 08, 2024  |  Earnings

Digital may have changed the face of retail, but consumers continue to want to shop in stores, demanding that even the most eCommerce-centric companies such...

READ MORE >
Online Engagement Transforms Shoppers’ In-Store Expectations
Online Engagement Transforms Shoppers’ In-Store Expectations
May 07, 2024  |  Retail

As shoppers integrate digital technologies into their retail journeys before and after entering the store, their brick-and-mortar expectations are evolving. PYMNTS’ Q1 eBook, “The Implications of...

READ MORE >
Competing With Giants: How Small Businesses Can Optimize Their eCommerce Efforts
Competing With Giants: How Small Businesses Can Optimize Their eCommerce Efforts
May 02, 2024  |  eCommerce

This National Small Business Week, merchants are increasingly moving beyond Main Street — and into eCommerce. And with the news that the post-pandemic growth for...

READ MORE >
Grocery Shoppers Across Continents Demand Personalized Rewards
Grocery Shoppers Across Continents Demand Personalized Rewards
April 30, 2024  |  Loyalty & Rewards

No matter which side of the Atlantic they are on, grocery shoppers want loyalty programs with smarter, more relevant messaging, and merchants across the United Kingdom...

READ MORE >
Walmart Grows Omnichannel Capabilities for Shoppers ‘Seeking Convenience’
Walmart Grows Omnichannel Capabilities for Shoppers ‘Seeking Convenience’
April 26, 2024  |  Retail

Walmart has been expanding its omnichannel capabilities across its three segments: Walmart U.S., Walmart International and Sam’s Club. The company’s people and technology are dedicated...

READ MORE >
Shoppers Demand More Experiential Brick-and-Mortar Stores
Shoppers Demand More Experiential Brick-and-Mortar Stores
April 25, 2024  |  Retail

With eCommerce often proving the most convenient option for the practical elements of shopping, consumers are demanding brick-and-mortar retailers provide them with an experience they...

READ MORE >
Amazon Licenses Just Walk Out Tech in Battle for Grocery Stores’ Loyalty
Amazon Licenses Just Walk Out Tech in Battle for Grocery Stores’ Loyalty
April 17, 2024  |  Amazon

Amazon is pushing sales of its Just Walk Out technology even as it pulls back on the checkout system in its own grocery stores, a...

READ MORE >