While consumers are still using multiple platforms — such as desktop and mobile — “mobile-only” users are on the rise. In fact, “mobile-only” users surpassed...
Today in PYMNTS data, Karen Webster discusses Amazon’s impact on consumers and grocery shopping as a whole. “The gulf between what consumers want and what...
Artificial intelligence (AI) is making itself right at home in the retail industry. In 2016, AI in the retail market totaled $712.6 million. By 2025...
Thriving or just surviving in the omnichannel age means offering comprehensive in-store and online features that both engage customers and connect them with brands. To...
Today in PYMNTS data, call centers are putting customers at risk by having them read their sensitive information aloud, vertical farming systems could revolutionize urban...
Clothing companies can’t seem to please customers lately. Consumers are spending half as much as they once did and are sick and tired of retailers’...
It’s not enough to build a large store and expect shoppers to come. In the omnichannel age, even superstores such as Target have to introduce...
Selling products through one channel can be hard enough. Selling them through multiple channels can quickly turn into a real headache, one with which jewelry...
There are few verticals where business is a guaranteed — basically just food, healthcare, and funerary services. And even those spaces are changing. Then there’s...