omnichannel

For Better Or Worse, Customer Service IS The Brand
For Better Or Worse, Customer Service IS The Brand
July 26, 2017  |  Retail

A good product at a good price: that used to be the recipe for a good brand. But a third ingredient in retail is quickly...

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Direct To Consumer: Brick-And-Mortar Stores As Warehouses
Direct To Consumer: Brick-And-Mortar Stores As Warehouses
July 25, 2017  |  Retail

E-Commerce is having a big moment in retail. It’s causing retailers to do something that hasn’t been done in years — think outside the big box....

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With CNP Fraud, Vigilance Is Only Part Of The Battle
With CNP Fraud, Vigilance Is Only Part Of The Battle
July 25, 2017  |  Fraud Prevention

With EMV changing the way payments are made in person, so, too, is the nature of fraud changing. Card not present (CNP) fraud is becoming a...

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The Buyers: Omnichannel Customer’s Impact On Retailers
The Buyers: Omnichannel Customer’s Impact On Retailers
July 21, 2017  |  Retail

Connecting with consumers has seen a significant change over the course of the past few decades. No longer are retailers working with marketers to figure...

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Lowe’s Learns To Build A Better Omnichannel Experience
Lowe’s Learns To Build A Better Omnichannel Experience
July 21, 2017  |  Omnicommerce

Home improvement inspiration can come from unlikely places. And, as it turns out, the same can be said for a home improvement titan’s omnichannel muse....

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Direct To Consumer: Impact On Consumer Expectations
Direct To Consumer: Impact On Consumer Expectations
July 13, 2017  |  Retail

Cutting out the middleman has helped many retailers provide a quicker experience for consumers. Some may argue that it also enhances the quality of produced...

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The Connected Commerce Network Effect
The Connected Commerce Network Effect
July 06, 2017  |  Internet of Things

The world’s not ready for the Internet of Things (IoT). Oh, consumers are excited, and they have embraced connected commerce with both thumbs — and their...

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In Payments, Closed and Open, Global and Local
In Payments, Closed and Open, Global and Local
June 16, 2017  |  Payment Methods

One month into his new gig as CEO of AEVI, Nelson Holzner tells PYMNTS’ Karen Webster that technology — strengthening the ever-evolving bond between merchants...

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NEW REPORT: Chatbots Go Omnichannel As Personal Stylists
NEW REPORT: Chatbots Go Omnichannel As Personal Stylists
June 15, 2017  |  Omnicommerce

Everyone could use a little styling help from time to time, but would you more likely ask a bedazzling chatbot than a human personal stylist...

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