Quick-service restaurants (QSRs) have learned to adapt quickly during the pandemic, with many pivoting to contactless ordering and payment tools to keep their customers safe...
Consumers flocked to delivery services during the pandemic’s early days as public health guidelines drove meal ordering online. Seamless delivery services have become critical to...
QSRs increasingly juggle the needs of dine-in customers with the need to satisfy digital and in-store customers. In the Order To Eat Tracker, John Haggai...
Online meal ordering hit the market years ago, but COVID precautions and restrictions drove an influx of consumers to digital channels to satisfy their cravings....
Food delivery aggregators were once considered rarities reserved for special occasions, primarily used by young, tech-savvy consumers, but they have fast become a staple in...
Aggregators: can’t live with them, can’t live without them. QSRs are more focused now about how to use them to add incremental revenue while at...
Ordering delivery from restaurants used to be an occasional treat, but the pandemic and related restrictions have changed the way Americans eat, making delivery a...
Food delivery service use skyrocketed when dining rooms closed, and consumers’ appetites for these services show no signs of waning. A January study found that...
Partnering with aggregators is a double-edged sword for quick-service restaurants (QSRs). It increases exposure and order volumes, yet puts the customer relationship at risk. In...