Pandenomics®

The impact of the COVID-19 global pandemic on consumer and merchant behavior and the shift to a digital-first world. Pandenomics® is a research and analytic framework for measuring the shift away from the physical world to a digital-first experience and for profiling the characteristics of these digital shifters as consumers place an increasing priority on preserving their health and safety as a result of COVID-19, and that of their family and loved ones, on the decisions they make about doing business in the physical world.

Offline Bowling Goes Online Amid the COVID-19 Health Crisis
Offline Bowling Goes Online Amid the COVID-19 Health Crisis
August 06, 2020  |  Authentication

Not many consumers are making their way to bowling alleys these days, so some operators see the chance to strike it big by taking bowling...

READ MORE >
BNPL Snowballs Through The COVID Economy
BNPL Snowballs Through The COVID Economy
July 28, 2020  |  Buy Now Pay Later

Payments choice is akin to a streaming music service: If you don’t like one selection, skip to a better one. It’s utterly consumer-centric – which,...

READ MORE >
Deep Dive: How Banks Are Responding To The COVID-19 Crisis And Beyond
Deep Dive: How Banks Are Responding To The COVID-19 Crisis And Beyond
July 24, 2020  |  Digital-First Banking

The way banks and their customers are coping with the new realities brought on by the COVID-19 pandemic could be a bellwether for the future...

READ MORE >
How The COVID-19 Pandemic Could Lead To A Permanent Shift In Digital Banking
How The COVID-19 Pandemic Could Lead To A Permanent Shift In Digital Banking
July 23, 2020  |  Digital-First Banking

Six out of 10 customers don’t plan to return to bank branches after the COVID-19 pandemic recedes, instead favoring digital banking. But simply offering digital...

READ MORE >
Deep Dive: How The COVID-19 Pandemic Is Moving SMB Lending, Disbursements Away From Paper Checks
Deep Dive: How The COVID-19 Pandemic Is Moving SMB Lending, Disbursements Away From Paper Checks
July 07, 2020  |  Disbursements

The small- to medium-sized business (SMB) lending industry is used to adaptation, especially since the 2008 financial crisis, when legacy financial institutions (FIs) began pulling...

READ MORE >
How Hot Head Burritos Is Addressing COVID-19 By Reassessing Customer Experience
How Hot Head Burritos Is Addressing COVID-19 By Reassessing Customer Experience
June 19, 2020  |  Restaurant innovation

Bringing back guests who’ve had a less-than-satisfactory restaurant experience has taken a whole new level of importance during the COVID-19 outbreak. In this month’s Order...

READ MORE >
How Fake Reviews Undermine Restaurants’ COVID-19 Responses
How Fake Reviews Undermine Restaurants’ COVID-19 Responses
June 15, 2020  |  Mobile Order Ahead

A third of consumers refuse to order from a restaurant that rates less than four stars on online review websites. Too often, unfortunately, reviews listed...

READ MORE >
How The COVID-19 Pandemic Is Driving Remote Online Notarization’s Adoption
How The COVID-19 Pandemic Is Driving Remote Online Notarization’s Adoption
June 10, 2020  |  Authentication

House hunters have been able to virtually tour prospective properties for years, but ID verification mandates in different states still often required in-person real estate...

READ MORE >
The EU’s COVID-19 Contactless Limit — Too Little, Too Late?
The EU’s COVID-19 Contactless Limit — Too Little, Too Late?
June 05, 2020  |  Bank Regulation

Financial institutions (FIs) in the European Union (EU) and the United Kingdom are still thinking positively about open banking even as the COVID-19 pandemic creates...

READ MORE >