Most restaurants now offer consumers the ability to be rewarded for their spending, according to data from PYMNTS’ new Restaurant Friction Index, created in collaboration...
The restaurant business is more digitally driven than ever, but online orders are still just one part of what should be a more holistic customer...
To reach today’s consumers, restaurants’ physical spaces must offer an experience that can hold their own against the frictionless convenience of digital ordering. After all,...
If restaurants want to reach their highest-value customers, they need to offer digital features advanced enough to appeal to the most digitally connected consumers. After...
Restaurateurs who hesitate to modernize ordering and payment processes may miss an opportunity to boost sales among two out of five of their customers. According...
Last year’s “Great Resignation” led to giant labor shortages in the food service sector, leaving many eateries to turn to automation to meet order and...
Consumers flocked to delivery services during the pandemic’s early days as public health guidelines drove meal ordering online. Seamless delivery services have become critical to...
Recent PYMNTS research reveals that the digital shift in 2020 — when consumers began to do more online than in store — has had a...
Restaurants may be more prepared for social distancing measures and contagion concerns than they were in, say, February 2020, but the mass outbreak of the...