Ordering delivery from restaurants used to be an occasional treat, but the pandemic and related restrictions have changed the way Americans eat, making delivery a...
Most consumers returned to dining inside restaurants in 2021, but recently developed habits and digital preferences are determining the strength of their loyalty to their...
If 2021 taught the restaurant industry anything about rewards programs, it is that contrary to prevailing ideas about digital innovation, slow and steady may in...
The coronavirus pandemic upended the restaurant industry as we know it. Call it a pressure cooker in a business that was notoriously make-or-break, even before...
Consumers are drawn to digital features that make it easier to customize their interactions with their favorite local businesses, including restaurants. The digital shift caused...
Yatco Energy, a chain of 20 convenience stores in the New England area, has debuted its Yatco Rewards program on the software-as-a-service (SaaS) Paytronix platform,...
Food delivery service use skyrocketed when dining rooms closed, and consumers’ appetites for these services show no signs of waning. A January study found that...
Partnering with aggregators is a double-edged sword for quick-service restaurants (QSRs). It increases exposure and order volumes, yet puts the customer relationship at risk. In...
The pandemic brought a great deal of attention to the variety of ways customers can get meals from restaurants. Both table-service restaurants and quick-service restaurants...