Trying to keep up with the massive influx of takeout and delivery orders has thrown restaurants into overdrive in an effort to keep serving up...
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To understand the origins of customer loyalty as a phenomenon, PYMNTS turned to Stanford University’s Encyclopedia of Philosophy, which states, “Loyalty is usually seen as...
“Contactless environments will be crucial for companies as they welcome customers back. The pivot here is that customers are expecting brick-and-mortar locations to replicate eCommerce, providing...
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For a consumer, getting and redeeming rewards should be seamless across online and in-person channels. And today, that experience has to be even more than...
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Anyone who has ever driven North on Route 1 from Boston, Massachusetts, has seen Kowloon Restaurant. It’s hard to miss. The iconic Chinese restaurant and...
Lots of Taco Bell customers hoping to get their hands on a free Chalupa Craving Box were disappointed when the Mexican and Tex-Mex fast food...