penfed

Personalizing the Credit Union Experience Can Avoid Members’ ‘Fight or Flight’
Personalizing the Credit Union Experience Can Avoid Members’ ‘Fight or Flight’
July 20, 2022  |  Credit Unions

Fight or flight. The classic conflict winds its way through all many aspects of life — even financial services. Turns out that some credit union...

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How ‘Data Exhaust’ Separates Legitimate Customers From Synthetic ID Fraudsters
How ‘Data Exhaust’ Separates Legitimate Customers From Synthetic ID Fraudsters
July 27, 2020  |  Fraud Prevention

Consumers want a speedy, Amazon-like experience when creating accounts with their banks, but keeping fraudsters from slipping in among genuine users can be a challenge....

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New Report: How FIs Are Finding Fraudsters Wherever They May Hide
New Report: How FIs Are Finding Fraudsters Wherever They May Hide
July 24, 2020  |  Fraud Prevention

Synthetic identity fraud is costing companies heavily, with $14.7 billion lost to this type of crime in 2018 alone. This is a particularly subtle and...

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How PenFed Kept Financial Doors Open During Government Shutdowns
How PenFed Kept Financial Doors Open During Government Shutdowns
March 07, 2019  |  Credit Unions

During the 35-day U.S. government shutdown, federal credit unions had thousands of members without paychecks, with no end in sight. Ricardo Chamorro, EVP at D.C....

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