If it weren’t for a certain pandemic that is dominating most news, the two biggest stories in retail over the past week would have been...
“Jobs to be done” – a theory popularized by the late Harvard Business School Professor Clayton Christensen – is the notion that consumers don’t buy...
As the retail landscape adjusts to more online shoppers, traditional brick-and-mortar retailers are reacting to customers’ changing lifestyles – including how they arrive at their...
Retailers having a less than festive holiday season saleswise has become an increasingly repetitive storyline in early 2020, as the earnings results are rolling in...
Long live physical retail. That’s the thought one gets when reading news via Bloomberg, which reported “when shoppers visit the long-awaited American Dream mega-mall in...
There are all kinds of pop-up shops that have, well, popped up over the last several years. Pop-up bars, pop-up candy shops, pop-up hairdressers, pop-up...
Providing a top consumer experience is becoming more important and is a rising trend in retail, and that will almost certainly increase in the 2020s....
Remember those first giddy days of eCommerce? If so, one can probably remember the fantastical predictions that, before too long, brick-and-mortar retail would go the...
The two most powerful forces shaping the future of retail payments have nothing to do with payments at all. At least at first glance. Ironically,...