PYMNTS Study

Consumers, Billers Demand End of Fragmented Bill Payment Experience
Consumers, Billers Demand End of Fragmented Bill Payment Experience
May 10, 2023  |  Platform Payments

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Less Than a Quarter of Credit Unions Offer Real-Time Payments, Disappointing Members
Less Than a Quarter of Credit Unions Offer Real-Time Payments, Disappointing Members
May 10, 2023  |  Credit Unions

Credit unions (CUs) may find attracting and retaining members challenging if they lag behind major banks and FinTechs in providing enhanced payment capabilities, such as...

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69% of Consumers Lower Retail Spend as 36% of Grocery Shoppers Buy Cheaper Brands
69% of Consumers Lower Retail Spend as 36% of Grocery Shoppers Buy Cheaper Brands
May 09, 2023  |  Consumer Insights

From retail items to groceries, the inflation monster has consumers looking for any lower-priced port in the storm, and that means finding merchants with pricing...

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Gen Z, Millennials Use Credit Cards 30% More Than the  Average Cardholder
Gen Z, Millennials Use Credit Cards 30% More Than the Average Cardholder
May 09, 2023  |  Credit Cards

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Popular ‘Life Hacks’ Help Gen Z Manage Growing  Financial Stresses
Popular ‘Life Hacks’ Help Gen Z Manage Growing Financial Stresses
May 08, 2023  |  Economy

Navigating the current economic turbulence is a key task for seemingly all consumers now, but members of Generation Z are doing so with their style....

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Consumers Feel Grocery Inflation Nearly 3X the Measured Rate
Consumers Feel Grocery Inflation Nearly 3X the Measured Rate
May 08, 2023  |  Economy

Even as grocery inflation has slowed, consumers continue to feel the impact of these price hikes far more than the measured rates, according to PYMNTS...

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UK Contactless Card Use Up 94% YoY
UK Contactless Card Use Up 94% YoY
May 08, 2023  |  Payment Methods

The coronation has come and gone, and digital wallets and contactless cards continue to dominate the U.K. retail space. How will Brits pay for coronation...

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Retail Subscriptions Hold Their Appeal for Many As Retention Takes the Spotlight
Retail Subscriptions Hold Their Appeal for Many As Retention Takes the Spotlight
May 08, 2023  |  Subscriptions

Despite belt-tightening among consumers, retail subscriptions proved resilient in the first quarter and show no signs of weakening, offering proof points on the power of...

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Food and Beverage Subscriptions Struggle to Retain Members
Food and Beverage Subscriptions Struggle to Retain Members
May 05, 2023  |  Subscriptions

Food and beverage subscriptions see disproportionate churn relative to other industries as consumers rethink which recurring payments they really want or need and which they...

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