PYMNTS Study

30% of Consumers Will Switch Merchants for ‘Tailored’ Shopping Experience

30% of Consumers Will Switch Merchants for ‘Tailored’ Shopping Experience
30% of Consumers Will Switch Merchants for ‘Tailored’ Shopping Experience
June 03, 2022  |  Commerce

A “tailored” online shopping experience makes smart use of consumer data to provide shoppers with a more personalized, customer-centric, friction-free shopping experience.  Get the Full...

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CFOs Say Digitization’s Results Exceeded Expectations
CFOs Say Digitization’s Results Exceeded Expectations
June 03, 2022  |  CFO

Companies made several improvements to their technology and operations following the pandemic’s onset in March 2020. Many chief financial officers (CFOs) say the crisis strongly...

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The Data Point: 75% of Consumers Will Buy More in ‘Relationships’ Like Subscriptions
The Data Point: 75% of Consumers Will Buy More in ‘Relationships’ Like Subscriptions
June 03, 2022  |  Retail

eCommerce will keep roaring no matter what the markets do this quarter or next. What will change is the mix of brand and merchant programs...

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Report: Consumers Spend, Shop More Online With Brands That Deliver the Personal Touch
Report: Consumers Spend, Shop More Online With Brands That Deliver the Personal Touch
June 03, 2022  |  Commerce

Businesses are built on relationships, and those enduring ties help build recurring revenue. For merchants competing in today’s crowded and highly transactional eCommerce environment, this...

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Subscribers’ Interest in Free Shipping Leaps 15 Percentage Points Since October
Subscribers’ Interest in Free Shipping Leaps 15 Percentage Points Since October
June 02, 2022  |  Subscriptions

Among the shopping features consumers want their retail subscription providers to support, free shipping is ranked No. 1. Get the Full Story Complete the form...

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The Data Point: Paycheck-to-Paycheck Reality Is Reality for Over 6 in 10 Americans
The Data Point: Paycheck-to-Paycheck Reality Is Reality for Over 6 in 10 Americans
June 02, 2022  |  Economy

The extent of paycheck-to-paycheck living — and the nuances within that broad categorization — are becoming more relevant and critical to consumers now than at...

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REPORT: Two-Thirds of US Digital Banking Customers Choose Security Over Convenience
REPORT: Two-Thirds of US Digital Banking Customers Choose Security Over Convenience
June 02, 2022  |  Authentication

As life becomes more digitally connected, consumers increasingly expect that all online transactions will be highly secure, simple and convenient. This standard is especially strong...

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Restaurants Embrace Digital to Fight Rising F&B Prices
Restaurants Embrace Digital to Fight Rising F&B Prices
June 01, 2022  |  ResTech

As restaurants deal with sky-high inflation and widespread supply chain shortages, old pen-and-paper (or even spreadsheet and Word document) bookkeeping and inventory management methods will...

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