PYMNTS Study

The No. 1 Reason Consumers Lose Trust in Online Merchants: Stolen Personal Data

The No. 1 Reason Consumers Lose Trust in Online Merchants: Stolen Personal Data
The No. 1 Reason Consumers Lose Trust in Online Merchants: Stolen Personal Data
June 01, 2022  |  eCommerce

How much consumers trust the grocers and retail merchants with which they shop online correlates with how long they have used those merchants’ services, according...

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The Data Point: An Inflationary Face Punch as Payment Declines Spike by 43% March to April
The Data Point: An Inflationary Face Punch as Payment Declines Spike by 43% March to...
June 01, 2022  |  Economy

When the U.S. Department of Labor and the Federal Reserve revealed that consumer prices had risen 8.5% by the end of March — by far the...

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Report: 36% of Consumers Earning $250K+ Now Live Paycheck-to-Paycheck
Report: 36% of Consumers Earning $250K+ Now Live Paycheck-to-Paycheck
June 01, 2022  |  Consumer Finance

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39% of Consumers Pay Monthly Bills on Time With Automatic Payments
39% of Consumers Pay Monthly Bills on Time With Automatic Payments
May 31, 2022  |  Digital Payments

With most consumers now paying their recurring monthly bills via digital channels, many are embracing convenience features such as automatic payment on the due date,...

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Grocers Must Offer Personalized eCommerce Experience, Data Reveals
Grocers Must Offer Personalized eCommerce Experience, Data Reveals
May 31, 2022  |  eCommerce

In order to meet the evolving eCommerce expectations of today’s savvy consumers, grocers must harness the power of data analytics to offer online experiences tailored...

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The Data Point: 63% of Firms Want to Improve Cross-Border Payments for International Hires
The Data Point: 63% of Firms Want to Improve Cross-Border Payments for International Hires
May 31, 2022  |  Cross-border Payments

For all the harm caused by the pandemic, one bright spot is its impact on hiring, as remote work is now as accepted — if not...

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The Data Point: 51% of Consumers Highly Interested in Digital Bill Pay Will Pay for the Service
The Data Point: 51% of Consumers Highly Interested in Digital Bill Pay Will Pay for...
May 30, 2022  |  Consumer Finance

We may get a sense of satisfaction from doing so, but no one really likes paying bills. That’s doubly true if the bill pay experience...

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19M More Consumers Went Online to Bank, Buy and Pay Bills in May 2022
19M More Consumers Went Online to Bank, Buy and Pay Bills in May 2022
May 30, 2022  |  Connected Economy

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