PYMNTS Study

Black Friday Retail Results Show Buy Now Pay Later Gaining Ground
Black Friday Retail Results Show Buy Now Pay Later Gaining Ground
December 01, 2021  |  Retail

Black Friday is in the rearview mirror, the gifts are on their way, if they haven’t been delivered to doorsteps already. Get the Full Story...

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US Consumers Forgo Medical Treatments Over Lack of Healthcare Payments Options
US Consumers Forgo Medical Treatments Over Lack of Healthcare Payments Options
December 01, 2021  |  Healthcare

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

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27% of Subscribers Have Experienced a Declined Payment Within the Past Year 
27% of Subscribers Have Experienced a Declined Payment Within the Past Year 
November 30, 2021  |  Subscription Commerce

Consumers have a growing appetite for subscription services, but they can quickly sour on the experience when their automated payments are declined. Unfortunately, hiccups in...

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Price Critical in Customers’ Decision to Return to Abandoned Cart
Price Critical in Customers’ Decision to Return to Abandoned Cart
November 30, 2021  |  eCommerce

Most consumers, or 86% of online shoppers, have abandoned a shopping cart at least once before completing a purchase, whether because they got distracted, wanted...

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The Top 5 Things We Learned About the US Shopper From Black Friday
The Top 5 Things We Learned About the US Shopper From Black Friday
November 30, 2021  |  Retail

With the busiest shopping day of the year having come and gone and its online equivalent now in the history books too, PYMNTS’ Black Friday...

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44% of UK Grocery Shoppers Spend More at Stores With Loyalty Programs
44% of UK Grocery Shoppers Spend More at Stores With Loyalty Programs
November 30, 2021  |  Loyalty & Rewards

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Gen Z’s More Interested in Extended Warranties Than Product Protection Plans
Gen Z’s More Interested in Extended Warranties Than Product Protection Plans
November 29, 2021  |  Retail

Merchants who want to sell plans that cover product failure and, in some cases, accidental damage should know that marketing language matters. Consumer interest in...

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Inventory Stockouts Cost Retailers Up To $4.6B On Black Friday
Inventory Stockouts Cost Retailers Up To $4.6B On Black Friday
November 29, 2021  |  eCommerce

Black Friday kicked the 2021 holiday season off with a bang. Get the Full Story Complete the form to unlock this article and enjoy unlimited...

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61% of Consumers Would Be OK With Login Methods Other Than Passwords
61% of Consumers Would Be OK With Login Methods Other Than Passwords
November 26, 2021  |  Authentication

Today’s consumers have several forms of digital banking and financial accounts — from banks with traditional branches, online-only banks, FinTechs, insurance companies and brokerages. Get...

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