PYMNTS Study

Average US Consumer Now Has 5 Retail Subscriptions
Average US Consumer Now Has 5 Retail Subscriptions
November 26, 2021  |  Subscriptions

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

READ MORE >
57% of Business Buyers Are Making More Purchases on eCommerce Sites 
57% of Business Buyers Are Making More Purchases on eCommerce Sites 
November 24, 2021  |  B2B Payments

B2B sellers have not traditionally paid much attention to streamlining their eCommerce experiences because most corporate buyers seemed comfortable with traditional — albeit lengthier —...

READ MORE >
91% of CFOs Say Digital Business Payments Makes Finance Operations More Efficient
91% of CFOs Say Digital Business Payments Makes Finance Operations More Efficient
November 24, 2021  |  CFO

The movement toward payments digitization has had positive ripple effects in B2B, with an overwhelming number of CFOs remarking that accelerating those modernization efforts also...

READ MORE >
Restaurants Fight Back Against Aggregators With Promotions and Loyalty Programs
Restaurants Fight Back Against Aggregators With Promotions and Loyalty Programs
November 24, 2021  |  Aggregators

Building lasting relationships with customers has always been a top priority for restaurants, with repeat customers — especially those primed to spend large amounts on...

READ MORE >
Consumer Satisfaction With Online Merchants Directly Linked to Availability of Free Shipping
Consumer Satisfaction With Online Merchants Directly Linked to Availability of Free Shipping
November 23, 2021  |  eCommerce

Merchants have reduced the availability of some online shopping features for customers this year — particularly free shipping — and this left some consumers completing...

READ MORE >
US Consumers’ Savings Dip from Pandemic-Era Highs
US Consumers’ Savings Dip from Pandemic-Era Highs
November 23, 2021  |  Consumer Finance

Headlines show the employment picture is brightening a bit, economies are reopening … and perhaps, just perhaps, U.S. households are feeling more sanguine about their...

READ MORE >
Only 9% of Consumers Are Comfortable Connecting Bank Accounts to Third-Party Apps
Only 9% of Consumers Are Comfortable Connecting Bank Accounts to Third-Party Apps
November 22, 2021  |  Safety and Security

Consumers crave the convenience of the connected economy, but they still want the security of knowing that their money is safe if they share their...

READ MORE >
46% of Firms Using ACH for More B2B Payments Amid Pandemic
46% of Firms Using ACH for More B2B Payments Amid Pandemic
November 22, 2021  |  B2B Payments

Many chief financial officers (CFOs) have not only helped their organizations weather the storm financially since the pandemic but have also implemented digital innovations that...

READ MORE >
Merchants Lose 2% of Sales Every Year to Return and Promotion Policy Abuse
Merchants Lose 2% of Sales Every Year to Return and Promotion Policy Abuse
November 22, 2021  |  Retail

Policy abuse can cause retailers to lose more than 2% of their revenue each year, and yet only 46% of firms use internal technology to...

READ MORE >