PYMNTS Study

33% Of Paycheck-to-Paycheck Consumers Won’t Shop More at Physical Stores Until the Pandemic Ends
33% Of Paycheck-to-Paycheck Consumers Won’t Shop More at Physical Stores Until the Pandemic Ends
November 09, 2021  |  Retail

While the greatest share of all consumers say health-related issues are their top reason for concern about COVID-19, consumers who live paycheck to paycheck with...

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Nearly 60% Of CFOs Believe Digital Payments Is Key To A Healthy Balance Sheet
Nearly 60% Of CFOs Believe Digital Payments Is Key To A Healthy Balance Sheet
November 09, 2021  |  Digital Payments

Fifty-nine percent of chief financial officers (CFOs) say digitizing payments is key to maintaining healthy balance sheets — a lesson some learned the hard way...

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87% of Consumers Will Shop Online For Holiday Gifts, Half Will Start Before Thanksgiving
87% of Consumers Will Shop Online For Holiday Gifts, Half Will Start Before Thanksgiving
November 04, 2021  |  Retail

As the holiday shopping season approaches, most consumers plan to shop online, get an early start and choose eCommerce stores that offer rewards programs. Get...

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63% of Grocery Store Shoppers Say Loyalty Programs Influence Where They Shop
63% of Grocery Store Shoppers Say Loyalty Programs Influence Where They Shop
November 04, 2021  |  Loyalty & Rewards

Amidst all the changes that have taken place over the last 18 months during the digital shift, one institution stands out from the rest: the...

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New Tracker: Restaurant Mobile and Loyalty Make a Tasty Combo for Customers
New Tracker: Restaurant Mobile and Loyalty Make a Tasty Combo for Customers
November 03, 2021  |  Mobile Order Ahead

With quick-service restaurants (QSRs), fast-food chains and even dine-in establishments now generating up to 40% of revenues from repeat customers, experience is almost as important...

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AI Moves Into Homes, Hospitals As Connected Home Care Grows
AI Moves Into Homes, Hospitals As Connected Home Care Grows
November 03, 2021  |  Healthcare

Use of artificial intelligence (AI) by hospitals is now hitting its stride after a long ramp-up as more systems and facilities sink serious dollars and...

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Spike in Remote Workers Raises Odds of Hacks and Scams for Businesses
Spike in Remote Workers Raises Odds of Hacks and Scams for Businesses
November 03, 2021  |  Security & Fraud

It’s a sad but simple truth: The move to remote work has increased the opportunity for fraud. Employees are more likely to make significant, serious...

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Good Customers Gone Bad — Retailers Lose $89B Annually to Return Policy and Promotions Abuse
Good Customers Gone Bad — Retailers Lose $89B Annually to Return Policy and Promotions Abuse
November 03, 2021  |  Fraud Prevention

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80% of Consumers Now Have at Least One Subscription but Declined Payments Are Predominant Threat
80% of Consumers Now Have at Least One Subscription but Declined Payments Are Predominant Threat
November 02, 2021  |  Subscriptions

By most accounts, the consumer love affair with retail subscription services has never been stronger, and yet a simple erroneous payment decline can seriously test...

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