Food delivery service use skyrocketed when dining rooms closed, and consumers’ appetites for these services show no signs of waning. A January study found that...
Feel like ordering takeout? With this month’s PYMNTS Provider Ranking of Mobile Order-Ahead Apps, which compares restaurant apps based on data about their ordering capabilities, their...
With the need for speed superseding other considerations for many restaurant customers, brands are making compromises to boost their throughput. At Morgan Stanley’s Global Consumer...
Partnering with aggregators is a double-edged sword for quick-service restaurants (QSRs). It increases exposure and order volumes, yet puts the customer relationship at risk. In...
Heading into winter, headwinds across all parts of restaurant operations are coming together to create a perfect blizzard for operators. Between supply chain challenges, consequent...
Throughout 2021, major restaurant chains have been rethinking their drive-thru operations with an eye toward their digital futures, and it is about time. Research from...
While demand for delivery remains high, many restaurants are now in the difficult position of choosing between providing consumers with the convenience they have come...
Pizza may be timeless, but the ways in which restaurateurs are getting that pizza from the kitchen to consumers’ mouths could not be timelier. With...
With the continued stickiness of digital ordering, deliverability is becoming a driving force for major restaurant brands’ menu decisions. On Monday (Nov. 22), FAT Brands,...