With the digitization of the restaurant industry, aggregators’ marketplaces have become overwhelming for many consumers. In an interview with PYMNTS, André Moraes, senior director of marketing...
After years of explosive growth, ghost kitchens face a reckoning as consumers seek cheaper alternatives. Throughout the pandemic, the delivery-only virtual brand model proliferated, and...
Voice AI is smartening up to fulfill the promise of life without keyboards. Many of us have marveled at the dumbness of answers that, say,...
Bucking the trend of trimming back loyalty programs and digital innovations could help restaurant chains retain customers. Inflation has affected consumers’ dining habits, leaving both...
Inflation is putting QSRs in a bind with menu pricing, with all options posing serious challenges. While some major brands are scaling back their value...
Noma shows that even the most successful restaurants’ courses have been forever altered by COVID-19. The three-Michelin-star establishment in Copenhagen, Denmark, which has many times...
While diners are aware of price increases, they’ve also noticed reduced hours in the restaurant industry. By the Numbers This, according to the latest edition...
Independent restaurants are planning to add four new digital features next year amid economic concerns. By the Numbers Research from PYMNTS’ new study, “Main Street...
The industry continues its rapid recovery after a swift tumble during the first years of the pandemic, as expressed by several different metrics. The food service industry is...