The pandemic had a massive ripple effect on jobs throughout the hospitality industry. Travel restrictions and social distancing brought business and recreational travel to a...
With the increasing consumer demand for convenient pickup options in the face of rapid restaurant price inflation, Wendy’s is boosting efficiency at its drive-thrus with...
Wendy’s and Google have teamed to bring artificial intelligence to the fast-food chain’s drive-thrus. Starting in June, Wendy’s will test Google Cloud’s artificial intelligence (AI)...
Consumers face the choice between the effort to pick up and paying for bring-it-to-me convenience when buying goods. PYMNTS researched three categories — retail, restaurant...
As consumers’ digital expectations come to influence how they engage with physical stores, restaurants are investing in new on-premises capabilities, but when it comes to...
Amazon is quietly making its way back into the restaurant space through partnerships and investments. In recent months, the eCommerce giant has been leveraging its...
As restaurants look to step up their acquisition and retention initiatives, going beyond strategies that have become the industry standard, cross-brand rewards enable them to...
From Oracle to Uber, major technology companies are extending voice ordering’s reach in the restaurant industry. On Thursday (May 4), voice artificial intelligence (AI) company...
With restaurant aggregator customers typically ordering from the same few spots, eateries are missing out on a valuable opportunity to build direct digital relationships with...