Online return fees appear to be both a blessing and a curse for retailers. While charging shoppers for sending back items has reduced returns, a report Thursday...
A growing number of retailers have introduced fees for online returns, and whenever a retailer adopts this strategy, it typically elicits a robust response from...
It’s nothing new, customers expect a straightforward and no-cost returns process. The option to change their minds about an item or rectify their dissatisfaction without...