It is known that negative friction is bad, ruining customer experiences and leading to abandoned carts and all manner of dissatisfaction. Friendly friction, on the...
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With the global travel industry expected to lose $11 billion to fraud this year, online travel agents (OTAs) must safeguard against threats across multiple channels....
With the global travel industry expected to lose $11 billion to fraud this year, online travel agents (OTAs) must safeguard against threats across multiple channels....
Some people think the best thing about the Pennsylvania-based convenience store and fuel chain Wawa is their absurdly delicious jalapeño-stuffed pretzels, oozing with molten cheese....
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Bad actors are increasingly targeting transit companies’ loyalty programs and relying on stolen payment credentials, but tighter online authentication measures and artificial intelligence (AI)-powered solutions...
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Just when you think there are no surprises left, this statistic drops: 60 percent of organizations recently polled had no idea their customer data had...