The Data Point

51% of Consumers Seek AI-Powered Shopping Experiences, With Younger Shoppers Leading the Way
51% of Consumers Seek AI-Powered Shopping Experiences, With Younger Shoppers Leading the Way
November 07, 2024  |  Retail

Consumer expectations around shopping are changing, with higher demand for personalized, artificial intelligence (AI)-driven experiences that offer convenience, customization and efficiency. A PYMNTS Intelligence report,...

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52% of Consumers Want Disputes to Be Easy and Resolved Fast
52% of Consumers Want Disputes to Be Easy and Resolved Fast
November 06, 2024  |  Credit Cards

Card disputes have long been viewed as a necessary evil in retail banking and commerce — a cost center to be managed and minimized. But...

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78% of CFOs View AI Integration as Crucial for Accounts Payable
78% of CFOs View AI Integration as Crucial for Accounts Payable
November 05, 2024  |  Accounts Payable

As businesses adapt to a digital environment, many accounts payable (AP) departments are still using outdated practices. With rising business-to-business (B2B) payment volumes and cumbersome...

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63% of Consumers Under 35 Open to Financial Services From Non-Banks
63% of Consumers Under 35 Open to Financial Services From Non-Banks
November 01, 2024  |  Digital Banking

Today’s financial landscape is changing as embedded finance integrates banking services into everyday consumer experiences. This development is driven by brands stepping into roles traditionally...

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62% of Platform Businesses See Real-Time Data as Key to Growth
62% of Platform Businesses See Real-Time Data as Key to Growth
October 30, 2024  |  Data

Platform businesses rely on real-time data to increase growth and elevate customer engagement. A PYMNTS Intelligence report, “The Platform Business Data Readiness Survey: How Real-Time...

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41% of Pay-by-Bank Users Want to Use It for Ridesharing
41% of Pay-by-Bank Users Want to Use It for Ridesharing
October 28, 2024  |  Payment Methods

Despite the growing interest in digital payment methods, the adoption of pay by bank remains surprisingly low. A PYMNTS Intelligence report, “What Consumers Need for...

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Two-Thirds of Consumers Now Use Some Digital Shopping Features
Two-Thirds of Consumers Now Use Some Digital Shopping Features
October 24, 2024  |  Retail

In an era where online and in-store shopping are becoming intertwined, Click-and-Mortar™ shopping is emerging. This hybrid shopping style reflects a growing consumer preference for...

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The Invisible Tax on Merchants: Time Spent Managing Disputes
The Invisible Tax on Merchants: Time Spent Managing Disputes
October 16, 2024  |  Credit Cards

As the payments change, businesses are confronted with a need to refine their dispute resolution strategies to mitigate the impact of chargebacks. With the costs...

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79% of Millennials and Gen Z Turn to Social Media for Financial Advice
79% of Millennials and Gen Z Turn to Social Media for Financial Advice
October 14, 2024  |  Consumer Finance

Social media algorithms have emerged as influential players in the realm of advice, effectively acting as pseudo-advisers for generations eager for financial literacy. A PYMNTS...

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