user experience

Why It’s So Hard to Fix the Consumers’ Fragmented Bill Pay Experience
Why It’s So Hard to Fix the Consumers’ Fragmented Bill Pay Experience
June 15, 2023  |  Digital Payments

In today’s fast-paced world, online payment solutions have become an integral part of our lives. However, no one wants to spend time clicking around and...

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User Experience Data Leading Indicator of Customer Attrition
User Experience Data Leading Indicator of Customer Attrition
May 04, 2023  |  Data

PYMNTS asked business leaders for their take on how to plan for the rest of 2023 and what they are telling their teams to focus...

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1-800-FLOWERS.COM Buys SmartGift to Expand Gifting Capabilities
1-800-FLOWERS.COM Buys SmartGift to Expand Gifting Capabilities
May 02, 2023  |  Retail

1-800-FLOWERS.COM has acquired SmartGift to expand its consumer and corporate gifting capabilities. The acquisition will add the functionality of SmartGift’s intelligent gifting platform to 1-800-FLOWERS.COM’s family of brands...

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Splitit Pledges ‘2-Second’ BNPL Checkout With SplititExpress
Splitit Pledges ‘2-Second’ BNPL Checkout With SplititExpress
April 27, 2023  |  Payment Methods

Buy now, pay later provider Splitit has unveiled what it calls a “super-fast” payment experience. Introduced Tuesday (April 25), SplititExpress lets buy now, pay later (BNPL) customers check...

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Walmart Revamps Its Digital Storefront With New App and Website
Walmart Revamps Its Digital Storefront With New App and Website
April 03, 2023  |  Retail

Walmart has unveiled redesigned versions of its app and website. “The closest store to our customers is the one in their pockets, and we’re giving that...

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Dynamic Yield Uses Mastercard Data to Power Personalized Experiences for Merchants and Issuers  
Dynamic Yield Uses Mastercard Data to Power Personalized Experiences for Merchants and Issuers  
March 15, 2023  |  Connected Economy

Digital commerce has long relied on personalization, so everyone from Amazon to Zillow knows what to show you from a universe of possible choices. That’s...

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Grocers Expand Self-Checkout in Effort to Provide More Convenient Experiences
Grocers Expand Self-Checkout in Effort to Provide More Convenient Experiences
March 13, 2023  |  Retail

From New York to Portugal, self-checkout is taking over the grocery industry. In Europe, cashier-less checkout technology provider Sensei recently announced the launch of the continent’s largest-yet...

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Visa Teams With F5 on Secure eCommerce Checkout for Merchants
Visa Teams With F5 on Secure eCommerce Checkout for Merchants
March 06, 2023  |  Retail

Security firm F5 has partnered with Visa to help merchants reduce friction at checkout. “Customers expect seamless commerce experiences and transactions to be secure,” the companies said in a news...

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AI Brings ‘Smart Logic’ to Payments Orchestration
AI Brings ‘Smart Logic’ to Payments Orchestration
March 06, 2023  |  Payment Methods

Artificial intelligence can change the paths of payment and commerce. Literally. “There are many spaces [within financial services] that AI and machine learning can influence,”...

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