user experience

Global Mobile Wallet Expansion Foreshadows Checkout Consolidation
Global Mobile Wallet Expansion Foreshadows Checkout Consolidation
July 21, 2021  |  Payment Methods

The pace of recovery has been inconsistent worldwide, with widespread vaccinations opening up the doors to life on the outside in places like the U.S.,...

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Shake Shack Uses Data To Provide Omnichannel Convenience, Create Playful Experiences
Shake Shack Uses Data To Provide Omnichannel Convenience, Create Playful Experiences
June 18, 2021  |  Omnicommerce

Gone are the days when people went to grocery stores to buy food to eat at home, they went to restaurants to eat a cooked...

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Fiserv Sees Big Uptake Of Venmo-like Touchless Retail POS Payment Systems
Fiserv Sees Big Uptake Of Venmo-like Touchless Retail POS Payment Systems
May 25, 2021  |  Payment Methods

Masks are coming off, restaurants are humming again, summer’s almost here and there’s a palpable optimism in the air. Beneath increasingly sunny skies are breakout...

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Design Matters: Data Analytics Take Lead In Designing User Experiences That Drive Sales
Design Matters: Data Analytics Take Lead In Designing User Experiences That Drive Sales
December 09, 2020  |  Merchant Innovation

Beautifully designed user experiences are, unfortunately, not always good user experiences. As digital analytics firm Air360 Founder Florent Defontis told Karen Webster in a recent...

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Venmo’s Esch On Designing A Cool Physical Card For Mobile App Users
Venmo’s Esch On Designing A Cool Physical Card For Mobile App Users
October 06, 2020  |  Innovation

Credit card launches happen a lot, and tend to blend together after a while, particularly for payments peeps who keep a close eye on such...

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DraftKings: Why Sportsbook Is The Ticket To The Everywhere Fan Experience
DraftKings: Why Sportsbook Is The Ticket To The Everywhere Fan Experience
August 12, 2020  |  Merchant Innovation

With live sports and entertainment still mostly on hold, fans are getting their sports fix by betting on it. Dan Hannigan-Daley, director of sportsbook product...

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How CUs Can Hone Their Digital Strategies To Face The Rising Challenger Bank Threat
How CUs Can Hone Their Digital Strategies To Face The Rising Challenger Bank Threat
July 30, 2020  |  Credit Unions

Credit unions have long prided themselves on offering better in-person service, but with lockdowns keeping members from branches, many CUs worry about losing customers to...

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Big Tech’s Big Shadow Over FIs
Big Tech’s Big Shadow Over FIs
July 23, 2020  |  Digital Banking

Consumers cooped up at home by the pandemic have, in many cases, reoriented their entire lives around digital — and in some cases even learned...

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Finding Front- And Back-Office Flexibility In SMB Banking
Finding Front- And Back-Office Flexibility In SMB Banking
May 08, 2020  |  B2B Payments

The small business FinTech arena continues to blossom as more developers explore ways to address a market historically underserved by traditional financial institutions (FIs). Small-...

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