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Cracking the Customer Loyalty Code: Flexible Programs Tailored to Everyday Needs
Cracking the Customer Loyalty Code: Flexible Programs Tailored to Everyday Needs
February 06, 2024  |  Loyalty & Rewards

Len Covello, chief technology officer of Engage People, told PYMNTS in an interview that merchants are going to need to fine-tune, and in some cases overhaul,...

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Plaid Says Pay by Bank Is Nearing a Tipping Point as Consumers Form New ‘Habits’
Plaid Says Pay by Bank Is Nearing a Tipping Point as Consumers Form New ‘Habits’
February 06, 2024  |  Payment Methods

Rahul Hampole, head of payments at Plaid, said pay by bank is gearing up for widespread adoption — but much depends on use cases that are...

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AtoB CEO: Push-to-Card Payouts Become Banking Platform for Independent Truckers
AtoB CEO: Push-to-Card Payouts Become Banking Platform for Independent Truckers
February 05, 2024  |  Faster Payments

AtoB CEO Vignan Velivela told Karen Webster that slow payments represent a “silent tax” on fleet management in general, and on the truckers behind the...

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Mastercard: AI and Personalized Offers Drive the Future of Brands and Banks
Mastercard: AI and Personalized Offers Drive the Future of Brands and Banks
February 05, 2024  |  Loyalty & Rewards

Jill Moser, SVP Offers, Loyalty at Mastercard, told Karen Webster that we’re entering a new age of hyper-personalization, where context is critical. Loyalty programs, of...

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Visa: Innovation Boosts Authorization Rates as Merchants Improve the Customer Experience
Visa: Innovation Boosts Authorization Rates as Merchants Improve the Customer Experience
February 02, 2024  |  Security & Fraud

“There’s a lot going on for merchants today, and they have a lot to juggle,” Saurabh Chopra, head of product, U.S. debit, prepaid and real-time...

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How AI Is Turning Conversations Into Transactions for Merchants
How AI Is Turning Conversations Into Transactions for Merchants
February 01, 2024  |  Artificial Intelligence

Artificial intelligence (AI), in the form of predictive algorithms, has been around for a while.  But while its impact has primarily been in the background...

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How GenAI Is Transforming Financial Services Through ‘Hyper-Personalization’
How GenAI Is Transforming Financial Services Through ‘Hyper-Personalization’
February 01, 2024  |  Artificial Intelligence

Michael Haney, head of product strategy at Galileo Financial Technologies, said machine learning combined with the rise of generative artificial intelligence will usher in a...

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GenAI Can Help Credit Unions Match Payments Innovation to Member Needs
GenAI Can Help Credit Unions Match Payments Innovation to Member Needs
February 01, 2024  |  Artificial Intelligence

Vlad Jovanovic, vice president of innovation at PSCU, told PYMNTS that credit unions will gain loyalty as they harness artificial intelligence to forge new use...

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AI’s Role in Helping Banks Fight Fraud and Financial Crimes
AI’s Role in Helping Banks Fight Fraud and Financial Crimes
February 01, 2024  |  Security & Fraud

Easy money attracts bad actors.  In today’s increasingly digitized and borderless business landscape, the threat of attack has only grown more pointed. That’s why it...

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