The ideal goes something like this: Consumers at any location — a friend’s house, a car — could speak into a voice assistant or smart...
Disintermediating the established intermediaries has become something of an art form in payments and retail these days. Physical retail is being disintermediated by a host...
Amazon Pay’s VP and GM, Patrick Gauthier, shares what he loved most about the winning entries in our 2018 Voice Challenge with Amazon Alexa –...
The memory of a purchase is often short-lived. The frenetic pace of daily life means it’s easy for people to forget about outstanding bills or...
No one likes the friction-filled process of returning unwanted goods. Say hello, literally, to Alexa, and a streamlined process of getting what consumers want through...
Artificial intelligence (AI) is making itself right at home in the retail industry. In 2016, AI in the retail market totaled $712.6 million. By 2025...
If a customer wants some red Nike running shoes in size 11, he can use his web browser or phone to navigate to Nike’s website,...
That the era of conversational commerce is officially upon us can be seen in any number of anecdotal metrics – from the glut of voice-centric AI...
Voice commerce isn’t just about buying things. It’s also about returning things, exchanging things, tracking orders, reordering and improving the customer experience by answering questions...