The quip “give the people what they want” aptly describes global shopper behavior as new research finds that the right digital features smartly deployed are...
Voice was at the heart of commerce long before the Sumerians invented cuneiform, and 5,000 years later, that fact is coming full-circle as consumers of...
If you find chat bots unhelpful or holding for customer service reps a drag, don’t feel bad. It’s a natural human reaction — the kind...
Pizza chains, which typically relied heavily on off-premise sales even before quarantine, have been at the forefront of the restaurant industry’s digital shift. Now, Seattle-based...
Cerence, a provider of conversational artificial intelligence (AI) products and technology, announced Monday (Nov. 22) that it has gained its first customers in two new...
A top Google software engineer is causing some controversy — and possibly dropping hints — by downplaying the future of voice-enabled search in favor of other modalities....
Walmart is acquiring technology assets from conversation design startup Botmock to advance its own conversational platform and offer non-technical teams like customer service access to...
Former Walmart head of U.S. commerce Marc Lore is now co-founder, chairman of the board and investor in “conversational commerce” B2B startup Wizard Commerce, which...