JetBlue’s newly expanded loyalty program saw “exceptional growth and engagement” during its first months. The program, TrueBlue, was expanded during the fourth quarter and has seen...
As a college student in the 1970s, Murray Lappe heard that his fellow students wanted to promote their organizations through a new medium. During a...
Consumers want their orders faster than ever before. Quick-service restaurants (QSRs) are working to make the ordering process faster too. Wendy’s, for example, planned to...
Kiosks aren’t just for selling tickets or providing customers with another way to order a meal. They can personalize the guest experience too. “Our take...
Consumers want convenience and instant gratification, but friction in user experiences stand as an ongoing barrier. But self-service providers are looking to advancing technologies to...
Consumers want convenience and instant gratification, but friction in user experiences stand as an ongoing barrier. But self-service providers are looking to advancing technologies to...