Smart Automation: The Invisible Force That Improves Credit Union Member Experiences
FIs use smart automation to improve member experiences behind the scenes, creating more secure and efficient processes while lowering friction. In the Digital-First Banking Tracker, a PYMNTS and NCR collaboration, Veridian Credit Union’s Brett Engstrom talks about cumulative gains from cutting seconds off transactions, algorithms that learn better ways to spot fraud and automated bots that emulate live assistance.
